Senior Application Support Analyst

Because of demand and growth within the Application team we are looking for a Senior Application Support Analyst. As a successful candidate you will manage the delivery of internal operations and support and in doing so you will work with vendors and be part of an internal team managing a portfolio of in-house/vendor applications. You will play a crucial role of linking our teams and the IT solutions group.

You Will:

• Play a key role as part of global support team covering IT Core applications domain.
• Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support of MUFG business applications and services by working with vendors & or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. 
• Document processes procedures and policies as required for appropriate governance of platforms.
• Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.
• Document business user procedures and support user training.
• Participate in co-ordination and implementation of new platform releases with business users.
• Participate in quarterly audits and GDPR/SOC1 activities.
• Support Project Managers in ongoing initiatives related to Public Markets and Business Core Operations Solutions.
• Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.
• Support the business in Business Continuity and Disaster Recovery initiatives.

#LI-Hybrid

Qualifications :

You Have:

• 4 years in a team responsible for providing analytical support and administration of business applications.
• Bachelors degree in computer science or a related technical field or equivalent experience.
• Knowledge of applications systems or application architecture/platforms.
• Experience managing and supporting business applications.
• Experience with IT Change Management Process
• An understanding of Application/Database infrastructure setup and management.
• An understanding of supporting applications on Desktop environments Servers and SaaS.

Preferred

• An understanding of Microsoft Windows Server environments Microsoft IIS SQL Server SSRS and AWS solutions.
• Experience supporting applications such as Appian Mantra MDM and In-house developed applications.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).
• AWS Certified Cloud Practitioner SQL Scripting languages
• Experience in technical writing/documentation skills.

Additional Information :

Whats in it for you to join MUFG Investor Services

Take a look at our careers site and youll find everything youd expect working with one of the fastest-growing businesses at one of the worlds largest financial groups. Now take another look. Because its how we defy expectations that really defines us. Youll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation laser client focus.

So why settle for the ordinary Apply now for your next Brilliantly Different opportunity.

We thank all candidates for applying; however only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.

Remote Work :

No

Employment Type :

Full-time