Analyst, MS Ops
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Presidio Where Teamwork and Innovation Shape the Future
AtâPresidio were at the forefront of a global technology revolution transforming industries throughâcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.
The Role
This is a 1st level position providing support on customer end user infrastructure level as well as acting as the first point of contact for any issues or requests via phone email or our ticketing system.
Responsibilities include:
- Answering the phones and collecting information on issue/request.
- Scoping tickets logged via email or ticketing system.
- Understanding prioritisation as per ITIL Model.
- Creating / modifying tickets to ensure information such as Type Technology Priority is correct before escalating to the correct team.
- Working and resolving on Service Requests and Incidents from an End User perspective.
- Customer communication via emails and phones.
- Acting as the first point of contact for the entire Managed Services department.
Required Skills and Professional Experience
- ITIL process experience
- Process management experience
- Dealing with customers over phone and email
Preferred Skills and Professional Experience
- Drive to deliver outstanding customer service
- Ability to communicate well with all levels of staff at client sites.
- Quickly build rapport and gain client confidence.
- Work individually and as a team.
- Be able to follow company procedures and methods.
- Available to work out of hours / weekends if necessary.
- Be a logical thinker.
- Have a proven track record in trouble shooting and problem solving.
- Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
- Ability to quickly learn new products
Your future at Presidio
JoiningâPresidioâmeans stepping into aâculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inâAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.
Hereâyour impact is real.âWhether youre harnessing the power ofâGenerative AI architecting resilientâdigital ecosystems or drivingâdata-driven transformation youll be part of a team that is shaping the future.
Ready to innovate Lets redefine whats nexttogether.
About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit .
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds including underrepresented and marginalized communities. We encourage women people of color people with disabilities and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
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Required Experience:
IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Presidio is a global digital solutions and services provider delivering software-defined cloud, collaboration and security solutions to customers of all sizes.
