Air ImportCustoms Agent

Machelen - Belgium

Monthly Salary: Not Disclosed

Posted on: 29-10-2025

Vacancies: 1 Vacancy

Job Summary

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Air Import files as required
Use Workflows on daily basis
Ensure timely delivery of freight to customers for Import shipments
Ensure documents are timely sent to customer or their broker for customs purposes
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments meeting customer service standards
Contribute to maintain strong relationships with suppliers (airlines trucking companies and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated
Meet KPI standards as per the company procedures
Keying of air import shipment according to the KPI s and customers requirements.
Release files according to KPI and customer requirements in compliance with all rules and regulations
Overseas communications timely responses to emails and requests (internal and external)

Qualifications :

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air documentation process a plus
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
Pro-active strong organizational skills
Good computer skills (Excel Word)
IATA certification (preferred)
Fluent in English
Eligible to work in Belgium

Reporting Structure : Air Import Lead Agent Supervisor and Manager

Additional Information :

Expeditors offers excellent benefits:

Paid Vacation Holiday Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Remote Work :

Employment Type :

Full-time

Scope of PositionEnsure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department. Major Duties and ResponsibilitiesEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operating system...

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Air Import files as required
Use Workflows on daily basis
Ensure timely delivery of freight to customers for Import shipments
Ensure documents are timely sent to customer or their broker for customs purposes
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments meeting customer service standards
Contribute to maintain strong relationships with suppliers (airlines trucking companies and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated
Meet KPI standards as per the company procedures
Keying of air import shipment according to the KPI s and customers requirements.
Release files according to KPI and customer requirements in compliance with all rules and regulations
Overseas communications timely responses to emails and requests (internal and external)

Qualifications :

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air documentation process a plus
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
Pro-active strong organizational skills
Good computer skills (Excel Word)
IATA certification (preferred)
Fluent in English
Eligible to work in Belgium

Reporting Structure : Air Import Lead Agent Supervisor and Manager

Additional Information :

Expeditors offers excellent benefits:

Paid Vacation Holiday Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Remote Work :

Employment Type :

Full-time

Key Skills

Air Freight
English Language
Collection
Customer Service
Communication skills
Custom Regulation
Billing
Freight Forwarding
Airport
Airlines
International Logistics
Stress Management
Business Etiquette
Imports

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About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

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