German-Speaking Customer Service Specialist

Join our dynamic team in Sofia and become the key support for our German-speaking travelers using a configurable all-in-one digital platform for travel management!

Are you a highly fluent German speaker with a passion for helping others and an interest in the travel industry We are looking for a dedicated and communicative individual to provide exceptional support for our easy-to-use digital travel platform. This is a fantastic opportunity to start or grow your customer service career in a vibrant international environment in Sofia Bulgaria.

Key Responsibilities

• Front-Line Customer Support: Serve as the primary point of contact for German-speaking travelers and corporate clients via phone email and chat.
• Platform Expertise: Assist users with configuring and utilizing our all-in-one digital travel platform providing solutions related to booking itinerary management and platform features.
• Issue Resolution: Efficiently and empathetically analyze troubleshoot and resolve complex customer inquiries ensuring a high level of traveler satisfaction.
• Speed & Support: Deliver fast accurate and comprehensive support reflecting our core values of speed choice and exceptional customer assistance.
• Documentation: Accurately document all customer interactions and technical issues in the internal system.
• Collaboration: Work closely with cross-functional teams to escalate and resolve complex technical or travel-related issues.

Must-Have Requirements

• Language Proficiency:
  • German (C2 level) Native or near-native fluency is mandatory (written and verbal).
  • English (B2 level) Strong conversational and written English for internal communication and training.
• Location: Must be able to work on-site in Sofia Bulgaria.
• Work Eligibility (Strict Requirement): You must hold one of the following valid documents:
  • Valid Residency Card (must be valid for more than one year).
  • EU/EEA/Swiss Citizenship.
  • Refugee Card.

Shift Pattern

• Schedule: Full-time 40 hours per week.
• Shifts: Rotative shifts between 8:00 AM and 8:00 PM (8 working hours per day).
• Working Days: Monday to Sunday.
• Days Off: 2 rotative days off per week.

What We Offer

Compensation & Benefits

• Competitive Salary package.
• Meal Allowance.
• Transport Allowance for commuting.
• Comprehensive Health Insurance.
• MultiSport Card for sports and wellness activities.
• Opportunities for Career Growth and Professional Development within an international company.
• Modern comfortable office environment and all necessary company equipment provided.

Relocation Package

For candidates relocating to Sofia Bulgaria we offer a supportive package:

• Flight Ticket Reimbursement.
• Paid Hotel Accommodation for the first 10 days of your arrival to help you settle in.

If you meet the essential language and work eligibility requirements and are ready to launch your career in a supportive fast-paced international setting we encourage you to apply!