Bilingual French & English Customer Support Portugal
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Job Location:
Monthly Salary:
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
Are you a highly skilled French speaker looking for a stable and rewarding career in customer support Were hiring Customer Support Experts to assist customers of a major international home appliance brand.
This role offers exceptional flexibility: you can work on-site at our Lisbon office or remotely if you currently live anywhere else within Portugal.
Your Day-to-Day Responsibilities
You will be the vital communication point for our French-speaking clientele handling inquiries across phone email and chat. Your key focus will be on:
- Problem-Solving: Diagnosing issues providing usage guidance and offering effective technical troubleshooting for products.
- Service Delivery: Managing all customer requests including sales support and complaint resolution while ensuring a high level of satisfaction.
- Administration: Accurately recording all details of customer interactions in our system.
What You Need to Succeed
- French Fluency: You must have native or near-native level (C2) proficiency in French (written and spoken).
- English Skills: A good working level of English (minimum B2) is required for training and internal communication.
- Location: You must be legally eligible to work in Portugal.
- Prior Experience: While previous experience is a plus it is not mandatory! We provide extensive paid training to get you up to speed.
Compensation & Work Setup
Your shifts will be rotational scheduled between 7:00 AM and 7:00 PM Monday through Saturday. You receive a fixed day off on Sunday plus one additional rotating weekday off.
We ensure your comfort and growth with:
- A competitive salary package.
- Meal and transport allowances.
- Full private health insurance after your initial period.
- All necessary equipment provided by the company.
- Clear opportunities for career advancement.
Special Offer: Relocation to Lisbon
If you are relocating to Lisbon for the on-site role we offer generous support for your move:
- We will reimburse your flight ticket to Lisbon.
- We provide a private room in a shared company apartment for the first 12 months of your contract.
Ready to start your new role in Portugal
Key Skills
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