French-Speaking Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
Location: Lisbon Portugal (On-site) OR Remote (within Portugal)
Are you a dynamic customer-focused individual with fluent French and a passion for problem-solving Do you enjoy working with international brands and cutting-edge home appliances Join our team in Lisbon or remotely within Portugal to provide exceptional support for a leading global home appliance company!
About the Role
We are seeking dedicated French-Speaking Customer Service Representatives to join our exciting project supporting users of high-quality home appliances. You will be the primary point of contact for French-speaking customers providing assistance resolving inquiries and ensuring a world-class customer experience. This role offers flexibility with both on-site opportunities in our vibrant Lisbon office and remote work options for those already based elsewhere in Portugal.
Key Responsibilities
- Handle inbound customer contacts (via phone email and chat) from French-speaking markets regarding a range of home appliance products.
- Diagnose and resolve customer issues related to product functionality usage technical troubleshooting and after-sales support.
- Provide accurate valid and complete information by using the right methods and tools.
- Manage and process customer complaints and escalations effectively and professionally.
- Maintain high customer satisfaction scores and service levels in line with company standards.
- Document all customer interactions and details accurately in the CRM system.
- Collaborate with other departments (e.g. technical support logistics) to ensure swift resolution of complex issues.
- Continuously seek opportunities to improve service delivery and customer experience.
Required Skills and Qualifications
Must-Haves:
- Language Fluency: Native or near-native fluency in French (C2) both spoken and written.
- English Proficiency: Good working knowledge of English (minimum B2 level) for internal communication training and documentation.
- Location: Legally authorized to work in Portugal.
- For On-site: Willingness to live and work in Lisbon Portugal.
- For Remote: Currently residing and working in Portugal.
- Technical Aptitude: Comfort and proficiency with computer systems internet navigation and basic troubleshooting.
- Customer Focus: A genuine desire to help customers and provide a positive experience.
Good to Have (but not essential):
- Previous experience (e.g. 6 months) in a Customer Service Call Center or BPO environment.
- Familiarity with home appliances electronics or technical support processes.
Working Conditions and Benefits
Shifts:
- Rotative Schedule: Monday to Saturday within the operational hours of 7:00 AM to 7:00 PM (8 hours a day).
- Days Off: Sunday plus one additional rotative day off during the week.
- Please note: Flexibility to work within these hours is mandatory.
Compensation & Perks:
- Competitive Salary based on experience and market standards.
- Meal Allowance to cover daily expenses.
- Transport Allowance for commuting (for Lisbon-based employees).
- Comprehensive Private Health Insurance (after probation period).
- All necessary equipment (PC headset etc.) provided by the company whether on-site or remote.
- Excellent Career Growth Opportunities within an international organization.
- Extensive initial and continuous Paid Training on products and processes.
- A stimulating multicultural and supportive work environment.
Relocation Package (for candidates relocating to Lisbon):
- We understand moving to a new country can be challenging and were here to help! Our comprehensive relocation package includes:
- Reimbursement of initial flight tickets to Lisbon.
- Accommodation Support: A room in a shared company apartment provided upon arrival for a specified period.
We look forward to hearing from you!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
