Mobile Community Counsellor CARE Program (Contract) (Catholic Family Services Peel-Dufferin)

Catholic Family Services of Peel-Dufferin (CFSP) is a dynamic growing family service agency serving allareas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employeesand excellent services to its clients.

Position Summary

The Community Counsellor CARE Program provides mobile counselling and support services as part ofa regionally funded initiative.

The Community Counsellor serves as the first point of contact for program participants potential clientsand community this mobile role the Counsellor conducts detailed assessments (in-personvideo or phone) offers single-session counselling brief multi-session supportive counselling groupcounselling and provides appropriate referrals to individuals seeking access to services at CFSPD. Theincumbent also prepares and maintains all required administrative records in a timely manner and developsand sustains collaborative relationships with community partners agency service partners and referralsources to ensure seamless service delivery across the region.

This position reports to the Program Supervisor and will be based in the Region of Peel.

Responsibilities

Assessment and Case Management

• Conduct detailed assessment of client needs to determine individual case plans which might includeoffering crisis support single sessions short term case management and development of a serviceplan including referring clients to appropriate internal and external programs.
• Conduct risk assessments and safety planning.
• Participate in weekly Walk in Clinics and offer assessment service planning and single sessions.
• Refer clients to therapy services for individual family and couple therapy.
• Liaise with Community organizations that have made referrals to the agency.
• Liaise and coordinate with other agencies funded under the CARE Program to make appropriatereferrals.
• Respond to telephone email and in-person inquiries from clients prospective clients and communitypartners.
• Provide telephone coverage of the intake line during business hours.
• Provide back up support for front desk coverage.
  

Counselling

• Provide counselling services to clients including single sessions brief multi-session supportivecounselling and group counselling.
• Collaborate with clients to set appropriate goals and service plans.
• Attend and actively participate in supervision meetings.
• Seek client feedback to determine overall effectiveness of services and bring forward recommendationsto ensure optimal client outcomes.
• Liaise with collateral contacts to exchange information and/or advocate on behalf of clients.
• Manage and meet targets for client caseload and maintain direct service requirements.
• Design implement evaluate and facilitate or co-facilitate group programs.
• Develop and deliver workshops in the community.

Documentation and Administration

• Update agency database of client enrolment information including relevant demographic data.
• Keep careful and accurate records and maintain client case files with all relevant information andschedule client appointments.
• Collect and record client fees and monitor client accounts.
• Ensure appointment schedules are kept up to date.
• Prepare compile submit and maintain accurate records files statistics and additional relevantinformation in accordance with agency policy and funding requirements.
• Train and support new staff students and volunteers.
  

Other

• Positively and professionally represent the agency in the community by collaborating with communitypartners on various projects and initiatives as assigned.
• Keep abreast of best practices and professional development through literature consultation andtraining.
• Participate in agency fundraising activities as deemed appropriate and necessary by agencymanagement.
• Attend required agency activities and meetings.
• Perform other duties as assigned.
  

Qualifications

• Masters degree in Social Work or BSW graduates with relevant work experience.
• Registration (or eligibility for registration) with the College of Social Workers and Social ServiceWorkers.
• Relevant work experience offering intake assessment crisis counselling supportive counselling andcase management services.
• Knowledge of the social service sector within the Region of Peel and Dufferin is considered an asset.
• Knowledge of Ontario Works (OW) and Ontario Disability Support Program (ODSP) applications andeligibility is considered an asset.
• Experience working with clients who are on OW ODSP and clients from socio-economicallymarginalized communities.
• Experience supporting clients who experience domestic violence mental health and homelessness.
• Understanding the effects of family violence substance use and homelessness on all family members.
• Knowledge of and the ability to apply trauma-informed anti-oppressive and anti-racist practices.
  
• Knowledge and experience of risk management risk assessment safety planning and crisisintervention techniques.
• Demonstrate positive interpersonal skills and ability to work in a team environment with co-workerscommunity providers and stakeholders and clients.
• Strong organizational and time management skills ability to work under pressure to prioritize and meet
  multiple deadlines.
• Strong problem-solving skills.
• Excellent verbal and written communication skills in English. Second language is an asset.
• Proficient computer skills and experience using Microsoft Office suite.
• Working knowledge of client database management systems and virtual service delivery.
• Detail-oriented with ability to check documents for accuracy.
• Ability to work independently.
• A satisfactory Vulnerable Sector Criminal Records check.

Working conditions

• This position requires an in-person presence and is based in office and community environment.
• The incumbent regularly interacts with both internal and external stakeholders to provide informationand support and must be able to communicate accurate and clear information effectively.
• This role is a mobile position; therefore the incumbent will be required to have access to a reliable
  vehicle and possess a valid drivers license.
• Regular weekly travel to CFSPD satellite offices in Peel and Dufferin as well as to partner sites is
  required.
• Evening and occasional weekend work is required.
  

CFSPD is an equal opportunity employer and is dedicated to hiring staff that reflect the diversity in ourcommunity. We will make reasonable accommodations to enable applicants with disabilities to participatein the interview process upon request to

We invite candidates from diverse communities to apply. We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration.

Required Experience:

Manager