Program Manager, Full-Time

The Program

At Taproot Community Support Services were a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day with a voice in shaping Taproots future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation we harness business for good. Since 1983 weve grown steadily now delivering support across Alberta British Columbia and Ontario through more than 90 contracts.

Our 700-plus employee-owners live by five shared values: we are stronger together we lead with optimism we embrace challenges we respect every voice and we go above and beyond. Guided by these principles we deliver more than 125 community-based services each year. We walk alongside about 1600 children youth families and people with diverse abilities with revenues exceeding $50 million.

The Position

The Program Manager provides comprehensive operational administrative and clinical leadership for a high complexity residential home serving adults with significant medical and support needs. This role requires substantial experience working with high needs adult populations and a strong understanding of complex care environments. The Program Manager is responsible for developing implementing and overseeing all aspects of the program to ensure exceptional person centered care that promotes health safety dignity and autonomy. As a key leader within a CARF accredited agency the Program Manager also serves as the primary liaison with the contracting body and external partners.

Schedule:
One (1) permanent full-time position available working 40 hours per week:
Monday through Friday 0800-1600 hours may vary to meet the needs of the program
Requires the full ability to perform on-call duties which may include weekends statutory holidays and evenings.

In Your Role You Will

Manage / oversee a number of areas that include:

Administration
Participate in long-term planning and visioning for the program and organization contributing to the development of goals objectives and strategies to achieve organizational success.
Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
Ensures personnel administration is completed and monitored to established agency licensing funder and CARF standards.

Employee Relations
Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment screening and hiring process.
Provides coaching mentorship and supervision of staff in performance and conduct assigning work training growth opportunities and promotions and team building activities to motivate employees to peak performance and productivity
Evaluates and conducts regular performance conversations with staff ensuring feedback is clear constructive and aligned with organizational goals.
Manage employee/labour relations conflict concerns compliance with provincial employment standards applicable collective agreements policies and ensuring a positive safe work environment. Addresses and handles disputes policy violations misconduct performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
Responsible for cooperative management and union relationships this includes resolving grievances and participating in labour management meetings and union negotiations.

Service Delivery
Promote a safe structured and predictable environment that reduces conflict and enhances child and adult development.
Design implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
Foster a collaborative and supportive team environment where staff are empowered to build strong positive relationships with children and adult individuals.
Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.

Public/Community Relations
Represent the program and/or agency at various interagency forums as well as to the media government agencies families/caregivers funding bodies and/or the general public/local community; network with other agencies organizations individuals and community groups for the benefit of the service recipients and program including participation on community boards committees and professional groups.

Key Responsibilities
Provide leadership and oversight for all program operations with a strong emphasis on high needs adult care including clinical services staffing compliance and quality assurance.
Ensure the delivery of individualized person centered supports that integrate medical behavioral and social care for adults with complex needs.
Oversee care delivery outcomes for individuals with high medical acuity ensuring adherence to care plans medical protocols and regulatory requirements.
Manage program finances including budgeting resource allocation and fiscal accountability.
Supervise coach and evaluate program staff including direct oversight of a Program Coordinator.
Strengthen staff competency in supporting high needs adults through training mentoring and performance management.
Ensure compliance with CARF standards licensing requirements contractual obligations and agency policies.
Serve as the primary point of contact for the contracting body healthcare providers families/guardians and community partners.
Participate in agency wide leadership initiatives and decision making processes.
Foster positive employee relations promote teamwork and maintain a safe supportive and inclusive work environment.
Monitor program outcomes identify areas for improvement and implement corrective action plans.
Respond to emergencies incidents and critical situations with appropriate follow up and documentation.

Leadership Expectations
Demonstrates strong leadership grounded in experience with high needs adult care ethical decision making and accountability.
Advocates for individuals served ensuring their rights preferences and complex medical needs are prioritized and respected.
Builds effective collaborative relationships with interdisciplinary teams medical professionals and community resources.
Maintains professionalism confidentiality and cultural competence in all interactions.

Perform miscellaneous job-related duties as required.
Provide on-call and emergency coverage on pager or cell.
A complete and detailed list of key responsibilities can be available at time of interview.

This position is vital to ensuring the successful operation of a high medical needs residential home and the delivery of exceptional person centered care within a regulated mission driven environment.

***Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid Level 1 and CPR certificates required.
Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Drivers License and clean drivers abstract with a reliable safe vehicle that has appropriate insurance

Other Requirements:
Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality a conflict of interest statement abuse protocols and a code of ethics statement

What Taproot Community Support Services Does

At Taproot your passion for helping others can truly make a difference. As an employee-owned company we value collaboration learning and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters and together were building a company were proud of.

Our Employees Enjoy

No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer we prioritize diversity equity and inclusion across all operations. Were seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.