IT Helpdesk Technician

Monroe, VA - USA

Monthly Salary: Not Disclosed

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

Company Name:

ASTEMO AMERICAS INC.

Job Family:

Administration & Facilities

Job Description:

General Summary:

Maintains installs and troubleshoots IT related systems to ensure reliable operations.

Job Summary:

Researches and implements technological strategic solutions related to Helpdesk support
Provides support to end users on a variety of issues. Identifies researches and resolves technical problems.
Responds to telephone calls email and Help Desk requests for technical support.
Documents tracks and monitors the problem to ensure a timely resolution.
Troubleshooting and installation knowledge of Microsoft Client Operating systems Windows 7/8.1/10/11 Microsoft Office and Imaging technologies
Deploy hardware as needed.
Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support.

Qualifications:

Knowledge Skills and Abilities:

Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
Understanding of computer hardware (SSD RAM Processor etc.)
Knowledge and understanding of IT systems and how they interconnect.
Familiarity with mobile devices: iPhone and iOS
Basic Working knowledge of TCP/IP and LAN Networking
Adhere to all safety policies & guidelines.
Willingness to take on special projects as directed by management.

Education: Associates Degree in IT or related area applicable certificates or equivalent IT experience.

Experience: Minimum of 1 year of experience Certifications relevant to the position will receive higher consideration.

Working Conditions

Physical Demands:

Team members may be routinely exposed to equipment operational noise heat-cold-and dust.
Team Member may be required to stand sit squat walk bend move reach or stretch for prolonged time periods with no restrictions as required by job duties.
Work in a safe and professional manner while adhering to all regulatory requirements (OSHA EPA State and Federal regulations etc.).
Comprehend and adhere to management directions and/or safety instructions with no restrictions.
Effectively communicate in Business English language.
Pull push carry lift or move items up to 50 lbs. throughout the work shift without assistance as required by job duties.
Pull push carry lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift with the use of Company provided devices as required by job duties.

Travel: Local travel may be required as needed. Must have a valid drivers license.

Location: 100% Onsite

Equal Opportunity Employer (EOE) Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity disability protected veteran status and national origin.

At Astemo were challenging the status quo with the power of diversity inclusion and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued respected and empowered. We dont just accept differencewe celebrate it we support it and we thrive on it for the benefit of our employees our products and our community. Astemo is proud to be an equal opportunity employer.

If you need a reasonable accommodation to apply for a job at Astemo please send the nature of the request and contact information to when applying for the position.

Required Experience:

Company Name:ASTEMO AMERICAS INC.Job Family:Administration & FacilitiesJob Description:General Summary:Maintains installs and troubleshoots IT related systems to ensure reliable operations.Job Summary:Researches and implements technological strategic solutions related to Helpdesk supportProvides sup...