IT and Data Support Technician

• Status: Full-Time

• Regular/Temporary: Regular

• Hours: 40

• Shift: M-F 8:00am 5:00pm MST (slight variations based on client needs)

• Location: Hybrid- In-Office (75%) and Remote (25%)

• Starting Pay Range: $55000 - $68000 based on prior experience

About the Company

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity passion and respect. Holding these values are the foundation of how we approach our clients success. If our values align with you join our team and play a unique and important role in our mission to change healthcare for the better.

What makes REL different

Family owned business where you become part of the family- not just a number

Over 20 years of consistent and healthy growth with world class clients

Your voice is heard and appreciated

You are a part of the success with your ideas and your efforts

You are appreciated and valued

Award winning workplace: 2019-2025 Best Places to Work in Collections

Competitive pay and incentive program

We promote from within! Grow your career with Revenue Enterprises

Job Description Summary

Are you someone who enjoys a good data puzzle and is comfortable moving fast Do have a focus on accuracy while transitioning information from one system to the next If youre a technology minded person

As a team we move fast we work hard and with just about everyone in our organization getting things done by our core values. We are seeking a key member for our team to help manage and resolve IT Support needs.

Description of Duties

The IT Support Technician is an important piece of our team that supports daily operations for loading and extracting data from our Columbia Ultimate collections system. This person works extensively with our clients and management personnel to ensure accurate and timely processing and reporting of EDI results support tickets and investigates and resolves load issues quickly and effectively. Provides Service Desk support for IT issues.

Demonstrated Skills and Specific Job Duties

• Learn and effectively use our collections system from Columbia Ultimate.

• Provide superior quality courteous and prompt service to our clients employees and managers.

• Meet SLA requirements for EDI file transfers and reporting.

• Utilize reports and processes to ensure file loads are accurate and validated.

• Reports regularly on data loads payments posted errors reconciliation and other issues in a timely and accurate manner.

• Work with clients and IT to coordinate testing and support of connectivity to our systems

• Service desk tickets PC support and assisting managers with requests.

• Frequent communication with internal and external customers.

• Must be able to work outside of normal business hours to complete special projects or respond to system issues.

• Works closely with EDI Manager and other IT staff to cover QA of processes.

• Minimum 2-3 years working in data processing and systems support

• Proficiency supporting Windows and Microsoft Applications in a corporate environment

• Experience working with an accounting collections or other systems

• Proficiency working with remote connectivity

• Prior EDI or Data management experience is a plus!

• Excellent Customer Service Experience

• Comfort working in multiple systems

• Attention to detail