Operations Center Training Associate IV

Duquesne Light Company headquartered in downtown Pittsburgh is a leader in providing electric energy and has been in the forefront of the electric energy market with a history rooted in technological innovation and superior customer service. Today the company continues its role as a leader in the transmission and distribution of electric energy providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration innovation and outcomes. We want you to join our team!

Job Title:Training & Compliance Associate IV

Summary:

Responsible for the development and implementation of initial and recurring transmission sub-transmission and distribution system training for all Operations Center personnel to ensure the safe adequate reliable and secure operation of the Duquesne Light electric addition responsible for the review and development of all compliance procedures and training activities for the Duquesne Light Operations Center. This involves maintaining adherence to all PJM NERC FERC RFC and state PUC applicable regulations through regular review and updates to procedures. Responsible to provide information needed for the timely submittal of reports responses to data requests and preparation and submittal of audit information.

Location: Woods Run

Job Duties and Responsibilities:

• Develop and conduct training for new existing and modified Operations Center procedures verifying alignment with other internal DLC department training programs or procedures to ensure compliance with NERC FERC RFC PJM and PUC reliability standards or internal DLC requirements.
• Develop modify and implement recurring and initial training programs for the Transmission System operators DistributionSystem operators and Shift Supervisors.
• Maintain training records (materials attendance feedback progress etc.). Maintain current tracking tools and develop new tracking and auditing solutions as needed.
• Monitor the Continuing Education Hours (CEH) for all NERC and PJM certified employees in the OperationsCenter schedule annual recurrent training necessary to maintain these certifications maintain training records in accordance with record retention policies and ensure DLCs status as a NERC continuing education provider is maintained.
• In conjunction with the OTS Specialist and other support staff prepare simulations for ongoing and new user training and company sponsored drills.
• Participate in the development update and delivery of technology-related training to Operations Center Personnel.
• Develop or modify existing Operations Center procedures verifying they align with other internal DLCDepartment procedures to ensure continuous compliance with NERC FERC RF PJM and PUC reliability standards. Communicate new and modified procedures to Operations Center Personnel.
• Gather evidence for internal or external compliance audits.
• Partner and assist with the work of the Training and Compliance Specialist.
• Participate on external committees and attend meetings such as PJM RF NERC as assigned.

Additional Responsibilities:

• Perform other job-related duties as assigned
• Storm role duties as assigned

Education and Experience Required:

• Preferred: Bachelors Degree in science engineering education instruction design or a related field
• 5 years of related experience required

Preferred Qualifications:

• Experience working in an Operations Center setting.
• RTO certification and NERC certifications desired.
• Systematic Approach to Training certification
• Experience with Learning Management Systems
• Six Sigma

Skills/Abilities:

• Excellent technical written and oral communications skills required to communicate in a correct concise and professional manner; demonstrated ability to work professionally with others.
• Experience with Articulate
• Microsoft Office Suite
• SharePoint

Scope

Primary focus is on daily deliverables outputs and reporting. Accountable for managing ones own time and workflow but may be leading projects or project steps. Work is typically complex in nature requiring the incumbent to draw on previous knowledge to perform the role. Continues to build knowledge base but has a solid foundation to act independently the majority of the time. Still draws on experts and managers when needed but less frequently. Acts as a resource to less experienced staff on routine issues.

Decision Impact

The problems and issues faced are complex. Incumbent draws on past experience on a regular basis to solve problems and take new perspectives on existing solutions. Accountable for direct level of reasoning and decision making.

Hybrid Work

Position follows our hybrid work model with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position as duties can vary across the Company.Examples of storm roles could include but arent limited to duties such as: working with operations for service center support or with the communications customer service or government affairs teams to respond to public and customer requests for information etc.

Data Governance

Utilize data to make business decisions as appropriate for the position support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship without discrimination because of race age sex color religion national origin disability sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis as defined by applicable law and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including but not limited to hiring compensation benefits terms and conditions of employment opportunities for promotion transfer layoffs return from a layoff training and development and other privileges of employment. An integral part of Duquesne Light Holdings commitment is to comply with all applicable federal state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disability-related limitation.