Retiree Services Specialist l

The Retiree Services Specialist I works primarily with retired Wyoming Retirement System (WRS) pension members on a variety of services related to the administration of their monthly pension annuity benefits. This position is part of the Retiree Services Team which is responsible for processing administering and balancing the monthly retiree payroll for over 34000 retirees of the WRS pension fund(s) and reports directly to the Retiree Services Supervisor. This position works directly with payroll-related vendors State of Wyoming agencies contracted custodian bank contacts retired members and surviving beneficiaries. The Retiree Services Specialist I ensures compliance with WRSs governing state statutes rules and policies as well as applicable guidance as defined by the Internal Revenue Code (IRC).

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health dental and vision insurance

• Paid vacation sick leave FMLA and holidays

• Retirement - Pension and 457B plans that help you build a secure future

• Flexible schedules and work-life balance options

• Meaningful work that makes a difference for Wyoming communities

• and MUCH MORE! Click here for detailed information oryou can watch this short video to learn about our benefit package!

• This position supports the departments mission of administering the monthly retiree payroll for WRS.

• Learn and be proficient in navigating and completing workflow in the RAIN system to administer member account changes upload supporting documentation via OnBase and use the workflow process in the OnBase/RAIN systems.

• Educates communicates and assists members with specific account and plan questions transactions and changes.

• Learn and be proficient in communicating and understanding WRS governing state statutes rules all WRS pension plans guiding IRC and policies as well as financial and accounting industry standards and practices.

• Specific duties include but are not limited to Assigned workflow management; answering incoming calls/ voicemails/ emails; inputting/processing various changes (bank changes address changes deduction changes beneficiary information death reporting tax changes and summary of benefit verification requests) for retired pension members; communicate with annuity deduction vendors; coordinate with WRS operations teams to complete pension benefit annuities death benefits stop benefits for retired members returning to work or death and print monthly/annual statements; reconciliation and upload of financial data to custodian bank; able to research member account financial transactions and research account specific information via RAIN and the custodian bank system; and reconcile annuity deduction statements.

• This position works directly with members families and next of kin to help navigate the death reporting process for deceased retired members.

• Works to communicate the process and obtain/ process the required documents for transferring a surviving death benefit or stopping benefit after a members death.

• This position also helps to contact and coordinate under and overpayments of deceased retired member annuity benefits paid incorrectly.

• Reviews incoming documents calls emails and transactions to monitor for fraudulent transactions and inquiries.

• Works with retired members who are unsuccessful with logging into the participant portal account to help retired members access their accounts and teach them how to use self-serve options for award letters year-end tax forms etc.

• Committed to learning and helping the department with fraud prevention practices.

• Help with custom program testing for the department as new technology innovations are introduced to the teams workflow and tasks.

PREFERENCES:


Knowledge of the retirement process accounting or benefits eligibility.

• FLSA: Non-exempt
• Hiring will be contingent upon the successful passage of a background check.