Customer Success Manager

Aurora, CO - USA

Monthly Salary: Not Disclosed

Posted on: 29-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities:

Build and maintain strong relationships with IHOP customers to ensure their satisfaction and retention
Proactively engage with customers to understand their needs and provide solutions to meet those needs
Onboard new customers ensuring they have a smooth transition and understanding of IHOPs products and services
Provide training and support to customers to maximize their use of IHOPs
Monitor customer usage and identify opportunities for upselling or cross-selling IHOP products
Address customer issues and provide timely resolutions to ensure customer happiness
Collaborate with internal teams such as sales marketing and product development to ensure customer needs are met
Track and report on customer success metrics

Essential Qualifications:

Bachelors degree in Business Administration Marketing or related field
Proven experience in a customer success or account management role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment

Desired Experience:

Experience working in the restaurant industry or with food service companies
Previous experience using CRM software
Familiarity with customer success best practices

Salary & Benefits:

Minimum Salary: $75000
Maximum Salary: $95000
Currency: USD
Full-time position with competitive benefits package

Job Responsibilities: Build and maintain strong relationships with IHOP customers to ensure their satisfaction and retention Proactively engage with customers to understand their needs and provide solutions to meet those needs Onboard new customers ensuring they have a smooth transition...