Cactus Wellhead Business Applications Support

This is a Cactus Wellhead position and is located in Houston TX.

We are looking for local candidates.

JOB SUMMARY: The Application Support Specialist is responsible for providing day-to-day support maintenance and administration of enterprise business applications including but not limited to ERP SharePoint. This role ensures the reliability availability and performance of key applications by troubleshooting issues coordinating with vendors and supporting end users across multiple business units. The specialist works closely with business users IT developers and system administrators to ensure seamless integration and continuous improvement of supported applications.

This position also requires availability for occasional after-hours or weekend support to address high-priority incidents maintenance activities or planned system upgrades.

ESSENTIAL FUNCTIONS ROLES AND RESPONSIBILITIES: Essential duties and responsibilities include but not limited to the following:

• Provide first and second-level application support for business systems (ERP SharePoint UniPoint NuTech BarTender etc.).
• Monitor application performance identify recurring issues and recommend permanent solutions.
• Assist in user access management configuration changes and system setup based on defined policies.
• Collaborate with internal teams and vendors to resolve incidents defects and enhancement requests.
• Maintain documentation of application configurations workflows and troubleshooting procedures.
• Participate in system upgrades testing (UAT) and deployment activities.
• Support business users with reporting data validation and workflow troubleshooting.
• Ensure compliance with IT policies and change management processes.
• Proactively identify process improvement opportunities within supported applications.
• Provide training and technical assistance to end-users when needed.

EDUCATION TRAINING EXPERIENCE: Bachelors degree in information systems Computer Science or a related discipline or equivalent work experience.

CERTIFICATIONS LICENSES REGISTRATIONS: None Required

JOB KNOWLEDGE SKILLS ABILITIES:

• Minimum of 6 years supporting enterprise business applications.
• Strong SQL query and troubleshooting experience.
• Infor ERP and SharePoint experience is a plus.
• Working knowledge of APIs data integrations and system workflows.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Proven ability to work independently and manage multiple priorities.
• Customer-focused proactive and adaptable in fast-paced environments.
• Willingness to provide support outside regular business hours when required.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this position. Duties responsibilities and activities may change at any time with or without notice.

Cactus Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability veteran status genetic information or any other characteristic protected by law.

Safety is our top priority. All employees must comply with our comprehensive safety programs participate in required safety training and demonstrate commitment to our safety-first culture. This position may require working in potentially hazardous environments if you are traveling to a branch or plant location. Ensure that you follow all safety guidelines that are required when working in the field branch or manufacturing facility.

This position generally operates in a professional office environment. The role routinely uses standard office equipment such as computers phones photocopiers and filing cabinets. While performing the duties of this job the employee is regularly required to:

• Sit for extended periods at a desk and work on a computer
• Use hands to finger handle or feel objects tools or controls
• Reach with hands and arms
• Talk and hear
• Occasionally lift and/or move up to 25 pounds
• Walk or stand periodically throughout the day
• Maintain sustained concentration on computer screens
• Work under deadlines with frequent interruptions

The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Companies maintains a drug-free workplace and participates in E-Verify.