Network Voice Avaya IPT L2 (Indore, India)
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
TheL2 Network Voice/IP Telephony Engineerwill be responsible for thedesign implementation troubleshooting and maintenanceof enterprise-levelVoice over IP (VoIP) Unified Communications (UC) and telephony solutions. includingCisco Jabber Webex MRA and Recording role requires deep expertise inCisco Call Manager SIP H.323 VoIP protocols and contact center solutionsto ensure high availability performance and security of voice networks.
QUALIFICATION:
Bachelors degree in computer science Telecommunications or related field.
CERTIFICATIONS:
CCNA Voice/CCNP Collaboration
Microsoft Teams Voice Certification
Avaya Genesys or other VoIP certifications
ITIL Foundation
EXPERIENCE:
6-8 Years
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Deploy and configureCisco Unified Communications Manager (CUCM) Unity Connection UCCX CUBE and SIP trunking.
- Implementvoice gateways dial plans QoS policies and session border controllers (SBCs).
- IntegrateMicrosoft Teams Zoom Phone or other cloud-based telephony solutions.
- Troubleshooting & Support (L2/L3):
- Resolvecall routing issues codec mismatches latency jitter and packet lossin VoIP networks.
- DebugSIP H.323 MGCP and RTP/RTCP protocolsusing Wireshark SIPp or other tools.
- ProvideL2 escalation supportfor voice-related incidents and outages.
- Monitoring & Optimization:
- Monitorvoice quality metrics (MOS Jitter Latency)using tools likeSolarWinds Cisco Prime or IR Prognosis.
- OptimizeQoS policiesfor voice traffic prioritization.
- Performcapacity planning and upgradesfor VoIP infrastructure.
- Security & Compliance:
- Implementvoice security measures (TLS SRTP firewall policies for VoIP).
- Ensure compliance withPCI-DSS HIPAA or other regulatory standards(if applicable).
- Collaboration & Documentation:
- Work withnetwork security and cloud teamsfor cross-functional projects.
- Maintainnetwork diagrams SOPs and change management records.
- Provide 24/7 network and security support as required.
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
Cisco UC Suite (CUCM CUC UCCX CUBE IMP)
SIP H.323 MGCP RTP/RTCP protocols
Voice Gateway Configuration (ISDN PRI FXO/FXS SIP Trunking)
QoS for Voice (DSCP LLQ AutoQoS)
Experience with Cisco Jabber Webex and MRA deployments.
Troubleshooting with Wireshark RTMT etc.
Session Border Controllers (AudioCodes Oracle SBC Cisco CUBE)
Basic Networking (VLANs Routing Firewall ACLs for VoIP)
- Strong understanding of network infrastructure design and troubleshooting.
- Excellent communication skills in English (both verbal and written).
- Ability to work efficiently in a team-oriented environment with high self-motivation.
- A customer-focused mindset with strong delivery service ethics.
- Good understanding of Monitoring tools such as SolarWinds Manage Engine Ops Manager Zabbix etc.
- Willingness to work in a 24/7 support window.
- Good understanding of the ITSM processes.
OPTIONAL
- Microsoft Teams Direct Routing / Operator Connect
- Genesys/Avaya Contact Center Solutions
- Cloud Telephony (AWS Chime Zoom Phone Webex Calling)
- Scripting (Python PowerShell for automation)
- Experience with SD-WAN for VoIP optimization
SOFT SKILLS:
MANDATORY
- Self-confidence motivation and ability to work independently and in a team
- Ability to collaborate with stakeholders at the operational level
- Strong customer service orientation
Required Experience:
Manager
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
About Company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more
