Mainframe L2 and L3

About :

Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster more profitably and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy design and engineering backed by unmatched expertise at the intersection of industry business and technology to generate real-world business impact for clients. Headquartered in Massachusetts with global delivery centers Virtusa provides a broad range of services solutions and assets including strategy and design AI advisory and services digital engineering data and analytics digital assurance cloud and security cx transformation and managed services across industries such as financial services healthcare communications media entertainment travel manufacturing and technology.

Experience : 4 years

• Provide L2 support for applications developed in Mainframe hosted on Client Infrastructure and using SQL databases.

• Troubleshoot and resolve application issues ensuring minimal disruption to business operations.

• Monitor application performance and system health identifying and addressing potential issues proactively.

• Collaborate with L1 support development teams and other stakeholders to resolve complex technical problems.

• Perform root cause analysis for recurring issues and implement permanent solutions.

• Develop and maintain documentation for troubleshooting steps issue resolution and standard operating procedures.

• Assist in the deployment and configuration of applications and updates

• * Execute SQL queries to retrieve data diagnose issues and provide insights for application support.

• Participate in on-call rotation to provide 24 7 support for critical applications.

• Communicate effectively with users providing updates on issue resolution and system status.

• Proven experience in application support specifically with Mainframe.

• Strong understanding of Object based programming.

• Excellent problem-solving skills and the ability to work under pressure.

• Strong communication skills both written and verbal.

• Ability to work independently and as part of a team.

• Willingness to participate in on-call support rotation