Manager, Sales

Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.

Sales Manager - Designer Womenswear

The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.

Specific responsibilities include (but are not limited to) the following:

Achieve sales targets for the area of responsibility

Achieve customer service targets and resolve difficult customer issues

Recruit select hire and on-board the best talent

Lead motivate and retain a team of high-performing employees

Work in collaboration with other store managers to deliver seamless sales/service to customers

Communicate standards parameters and performance goals to employees and provide coaching to behaviours that help achieve success

Model leadership behaviours that promote a culture of open communication employee development and trust

Maintain all Health & Safety practices to code

Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs goals etc.

Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees

Lead team to develop maintain and grow an active store client base

Implement customer relationship and Loyalty management programming

Serve as manager-in-charge (MIC) of the store as required

Maintain high standards of merchandise presentation at all times

Regularly evaluate inventory performance and develop strategies for improvement

Participate in and influence the development of store seasonal plans

Identify opportunities to drive business

Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs

Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service

Comply with all Health & Safety policies and requirements

The ideal candidate:

5 years supervisory experience with accountability for driving sales

Proven track record of exceeding sales and profit targets

Early adopter / change initiator

Retail selling experience in a luxury environment preferred.

Entrepreneurial spirit

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.