Customer Services Analyst

WE ARE HIRING A CUSTOMER SERVICES ANALYST

Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets

If so youve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.

Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.

Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.

Here are a few things that weve got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events tasty lunches & more
• TLC Gives Back - volunteering opportunities including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme

Youll be the friendly knowledgeable voice of TLC supporting customers and ensuring every interaction reflects our commitment to excellence. Youll work across departments liaise with partners and keep everything running smoothly behind the scenes.

What youll be doing:

• Understand campaign mechanics and confidently guide customers through their journey
• Respond to inbound calls and emails resolving queries with clarity and care
• Keep customers informed about product availability and booking progress
• Make outbound calls to suppliers and manage customer bookings
• Collaborate with internal teams from product to client services to stay aligned on campaign updates
• Maintain accurate records reports and customer data in line with GDPR
• Ensure all campaign activity meets service level agreements
• Support with estimating campaign costs and preparing documentation
• Contribute to a seamless customer experience across all touchpoints

Who were looking for:

• Excellent communication and people skills; youre confident clear and customer-obsessed

• Strong organisational skills and the ability to juggle multiple priorities

• A keen eye for detail and a proactive approach to problem-solving

• Experience in a call centre or customer service environment

• A collaborative mindset and a passion for delivering great experiences

Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a world within the world that is free from prejudice bias and inequity.

A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If youre excited by everything weve told you then its time to apply!