Customer Experience Representative | AU | Onsite
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Job Location:
National Capital Region - Philippines
Monthly Salary:
PHP 30000 - 50000
Experience Required:
3years
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Manage customer enquiries and communications ensuring prompt and professional responses within 1 business days using Hubspot CRM.
- Coordinate Contract/colour selections with customers preparing and obtaining related documentation/variations and liaise with customers.
- Managing issuing milestone invoices to customers within 1 business day of pre-construction and construction stage.
- Collaborate with pre-construction and construction administrator for project progress and delivery weekly customer project update issued in the agreed form and style via Hubspot CRM and maintaining accurate record.
- Follow reasonable instructions provided by your supervisor in a timely and professional manner.
- Represent Eternal Homes with professionalism courtesy and a customer-focused attitude.
- Prioritise work-related tasks during work hours to ensure efficiency and productivity.
Requirements
- At least 3 years of experience in a customer service role such as customer success customer support or similar roles.
- Ability to manage multiple tasks prioritise effectively and meet deadlines in a fast-paced environment.
- Strong verbal and written communication skills to interact with customers stakeholders and internal teams.
- Attention to detail in preparing documentation managing data and ensuring compliance with company and regulatory standards.
- Collaborate effectively with the Pre-Construction and Construction Administration team members and other departments to support project goals.
- Familiarity with CRM systems Microsoft Office Suite Hyphen Homefront and general administrative tools; willingness to learn new software as required.
Benefits
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!.
Required Skills:
At least 3 years of experience in a customer service role such as customer success customer support or similar roles. Ability to manage multiple tasks prioritise effectively and meet deadlines in a fast-paced environment. Strong verbal and written communication skills to interact with customers stakeholders and internal teams. Attention to detail in preparing documentation managing data and ensuring compliance with company and regulatory standards. Collaborate effectively with the Pre-Construction and Construction Administration team members and other departments to support project goals. Familiarity with CRM systems Microsoft Office Suite Hyphen Homefront and general administrative tools; willingness to learn new software as required.
Company Industry
Accounting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
