Online Chat Support Clerk
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Job Location:
Charlotte, VT - USA
Monthly Salary:
$ 29 - 32
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Title: Online Chat Support Clerk
About the Role:
We are seeking a dedicated Online Chat Support Clerk to join our team at ValueAdd Research and Analytics Solutions this role you will play a crucial part in providing exceptional customer service through online chat support. If you are a proactive problem solver with excellent communication skills we want to hear from you!
Responsibilities:
- Respond to customer inquiries and provide support via online chat
- Resolve customer issues in a timely and professional manner
- Escalate complex problems to the appropriate team members
- Maintain accurate records of customer interactions
- Collaborate with other departments to ensure customer satisfaction
Requirements:
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service or a related field is a plus
- Familiarity with online chat platforms
Qualifications:
- High school diploma or equivalent
- Proficiency in MS Office applications
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
Benefits:
- Competitive salary
- Opportunities for career growth and development
- Dynamic and supportive work environment
- Health and wellness benefits
Required Skills:
Excellent written and verbal communication skills Strong problem-solving abilities Ability to multitask and prioritize tasks effectively Previous experience in customer service or a related field is a plus Familiarity with online chat platforms
Required Education:
High school diploma or equivalent Proficiency in MS Office applications Ability to work in a fast-paced environment Attention to detail and accuracy
Company Industry
IT Services and IT Consulting
Key Skills
- Business
- Marketing
- User Interface
- Web Content
- A/B
- Communication
- CRM
- Paid Search
- HTML
- Project Management
- Content Marketing
- Email Campaigns
- ROI
- Digital strategy
- Analytics
