System Support Technician

System Support Technician (Tier 1)

Location: Alburquerque NM US
Type: Full-Time

About Netsurit

Netsurit is a global Managed Services Provider (MSP) empowering clients to grow innovate and secure their businesses through technology. With teams across the US and South Africa our mission is to support the Dreams of the Doers while delivering exceptional IT services and client experiences.

We are looking for a highly organized proactive and detail-driven Account Executive Assistant to support our US Account Executive team. If you thrive in a fast-paced environment excel at multitasking and enjoy bringing structure and efficiency to teams this role is for you.

Role Overview

Join a High-Performance IT Services Team

We are looking for a customer-focused technically strong System Support Technician (Tier 1) to join our growing IT support team in Albuquerque.

This role is perfect for someone who enjoys solving problems helping users and growing into advanced technical work. Youll handle frontline support triage tickets and also work on escalations network/server issues security alerts and deployments.

Youll be a critical part of delivering an excellent end-user experience while working in a fast-paced professional MSP-style environment.

What Youll Do:

Service Desk & Call Handling

• Handle inbound support calls with professionalism and excellent communication skills
• Gather accurate technical information and document issues clearly
• Create update and manage support tickets
• Triage prioritize and route issues appropriately
• Manage escalations and de-escalations with confidence
• Use tools like 8x8 Microsoft Teams ConnectWise and Kaseya VSA

Ticketing Triage & Core Support

Youll handle tickets related to:

• Application installs & troubleshooting
• Windows OS issues
• User onboarding & offboarding
• VoIP / phone systems
• Microsoft Defender security alerts
• Network outages
• Basic hardware diagnostics

Process Quality & Teamwork

• Manage your ticket queue and daily workflow efficiently
• Maintain and improve internal documentation
• Share knowledge and improve processes

What Were Looking For:

Required / Strongly Preferred:

• 13 years IT support experience (Service Desk / MSP / Internal IT)
• Experience in Tier 1 or escalation support
• Strong knowledge of:
• Windows desktop & server
• Networking fundamentals
• Hardware & software troubleshooting

• Experience with:

• ConnectWise Kaseya VSA Jira ServiceNow or similar
• Strong communication skills (especially phone-based support)
• Organized calm under pressure detail-oriented
• Understanding of security best practices (Microsoft Defender etc.)

Nice to Have:

• Certifications:
• CompTIA Network
• Microsoft Azure Fundamentals (or similar)
• Experience with:
• Network device configuration (routers switches)
• Phone system configuration
• Firewall management

Why Join Netsurit

Youll be part of a team that:

• Values quality accountability and customer experience
• Invests in your skills and career growth
• Gives you exposure to real infrastructure security and projects Work with a global high-performance team.
• Be part of a company focused on innovation excellence and employee growth.
• Enjoy a hybrid work environment with long-term stability and career development.
• Contribute to impactful work supporting our clients and the Dreams of the Doers.

Join Netsurit at the forefront of AI transformation where technology meets ambition. Help us design implement and scale intelligent solutions that empower our clients to automate processes uncover insights and accelerate growth. Leverage tools like Microsoft Copilot Azure AI and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.

Please share your experience and knowledge in AI as part of your application wed love to see how you can help us drive whets next.