Customer Service Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
Purpose
The Customer Service Representative (CSR) meets or exceeds customer expectations by assessing needs assigning priorities and triaging information to appropriate resources. Customers may include patients medical professionals and family members. The CSR works within a multidisciplinary team to provide information about services offered by Patient Services.
Key Responsibilities
Act as the first point of contact with patients: evaluate the purpose of the call assess needs prioritize handling and triage calls when indicated.
Maintain up-to-date knowledge of Patient Services initiatives and explain them to customers as appropriate.
Enroll new customers into Patient Services.
Record activities in the patient database and follow up to secure services (e.g. product training mailing promotional materials).
Coordinate with external entities (physician offices pharmacies etc.) to ensure patient needs are met.
Complete various special projects as required.
Requirements
Requirements
Previous work experience in Specialty Pharmacy or Customer Service.
Professional-level computer skills including Microsoft Office email web-based applications and keyboarding.
Experience in high-pressure time-sensitive situations (phone or face-to-face) involving problem-solving decision-making sound judgment and strong customer service skills.
May be gained through a combination of work experience and posthigh school education; not limited to traditional customer service settings.
Strong multi-tasking ability and time management skills.
Ability to thrive in a high-volume fast-paced environment.
Dependable with a strong work ethic.
Willingness and ability to accept and implement feedback and coaching.
Preferred Experience
Working with databases/CRMs or tracking systems; Salesforce CRM preferred.
Experience in a healthcare/pharmaceutical environment.
Understanding of challenges associated with patients medical conditions.
Important Skills
Comfortable working in a high call-volume environment.
Required Skills:
Requirements Previous work experience in Specialty Pharmacy or Customer Service. Professional-level computer skills including Microsoft Office email web-based applications and keyboarding. Experience in high-pressure time-sensitive situations (phone or face-to-face) involving problem-solving decision-making sound judgment and strong customer service skills. May be gained through a combination of work experience and posthigh school education; not limited to traditional customer service settings. Strong multi-tasking ability and time management skills. Ability to thrive in a high-volume fast-paced environment. Dependable with a strong work ethic. Willingness and ability to accept and implement feedback and coaching. Preferred Experience Working with databases/CRMs or tracking systems; Salesforce CRM preferred. Experience in a healthcare/pharmaceutical environment. Understanding of challenges associated with patients medical conditions.
Required Education:
High School Diploma
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
