Assistant Director, Student Support & We Care

He/She/They willbe responsible forworking with Dining Services and related studentgroupsfor the ongoing development and management of the Swipe 2 Care program. He/She/They will liaison with various offices and student groups based in Boston and throughout the global campus structure to support efforts surrounding basic need insecurities including gatheringupdatingandmaintainingaccurateinformation on the department website and social media outlets.

This position carries significant responsibility because of the time sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant customer contact via telephone e-mail and in-person visitors and the ability toprovide assistance tothe point of problem resolution. Reporting to the Director of Student Support Services & We Care this person will provide the necessaryassistancerelated to student services concerns so that the need to refer the client to another staff person/department will be minimized.

Additionally this position requires significant interaction and collaboration with constituents such asAcademic Advising Disability Access Services Housing and Residential Life Northeastern University Police Department Off Campus Engagement and Support Network Housingand Relocation Office of Global Services Registrar Student Financial Services and University Health and Counseling Services.

This role is an on-campus position.In the absence of the Director and Associate Director for Student Support the Assistant Director will be expected to be available by phone after hours andavailablesome nights and weekends as needed.

Knowledge and skills typicallyacquiredthrough completion of aMasters degree in StudentPersonnel or related field orequivalent combination of experience and/or education from which comparable knowledge skills and abilities have been achieved. Minimum two years experience in a College/University setting or related field.

Customer Service Skills: Professionalism; diplomatic; reliable and consistent service; ability to assess problems and customer needs; Able to handle difficult customers and situations.

Mustdemonstratediplomacy and sensitivity in working with confidential matters. Sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow through. conflict mediation skills; able to work as a part of a team;

Strong Communication and Public Speaking Skills: Ability to communicate information to large groups of parents and students at Orientation and Admissions Open House presentations; listens well; good verbal and written skills including the ability to proofread publications and other written materials. Some training and development experience preferred

Knowledge of PCs Word Excel Windows applications and website maintenance and development. Some experience with housing database systems. Functional use of database applicationspreferred.

Responsibilities Include:

• Case Management and Service Delivery: Advise to all learners acrossa large number ofareas including but not limited to financial academic personal registration and medical and behavioral health needs.
• Trainings & Program Development: Assistinidentifyingnew services and enhancing current programs including developing and implementing We Care workshops for faculty staff and students.
• Assessment Data Tracking and Reporting: Provide ongoing monitoring of the assessment data to ensure collection of useful information identification of best practices and advancement of continuous improvements.