Consultant, Customer Care
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Job Location:
Dar es Salaam - Tanzania
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To provide an inbound and outbound sales and service function to clients across multiple mediums (i.e. telephone chat social media etc.) within agreed service levels and client experience requirements.
Qualifications :
Type of Qualification: First Degree
Field of Study: Business Administration Finance Economics or related field
Experience Required
Personal and Private Banking
5-7 years
Experience of the banks products processes and systems. Experience within a contact centre environment. Experience in sales campaigns and client onboarding.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Making Decisions
- Meeting Timescales
- Producing Output
- Showing Composure
- Understanding People
Technical Competencies:
- Active Listening
- Difficult Calls Management
- Electronic Communications & Devices
- Inbound Phone Statistics
- Query Resolution
- Telephone Caller Handling
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
