Consultant, Customer Service
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Job Location:
Dar es Salaam - Tanzania
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
To take demand from walk-in customers for any cash digital migration and service-related matters in order to deliver a positive client experience.
Qualifications :
Type of Qualification: Diploma
Field of Study: Banking
Experience Required
Client Coverage
Personal and Private Banking
3-4 years
Previous branch banking experience understandingthe banks laid-down policies and procedures related to telling / frontlinesupport; bulk cash and ATMs. Familiar with the legal aspects regarding cashhandling. Knowledge of the functions of other departments within thebranch.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Embracing Change
- Establishing Rapport
- Examining Information
- Generating Ideas
- Interpreting Data
- Managing Tasks
- Providing Insights
- Pursuing Goals
- Taking Action
- Team Working
Technical Competencies:
- Cash Handling
- Client Servicing
- Cross and Up-Selling
- Customer Understanding ( Consumer Banking)
- Heart of Customer Experience
- Product and Services Knowledge
- Risk Identification
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- HP Service Manager
- Windows
- ServiceNow
- Relationship Management
- Operating Systems
- Management Consulting
- Troubleshooting
- Automotive Service
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
