Consultant, Service
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To ensure that customer service requests complaints and queries received are acknowledged understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g. Network subscriber billing development). To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff.
Qualifications :
Type of Qualification: First Degree
Field of Study: Business Administration Finance Economics or related field
Experience Required
Personal and Private Banking
3-4 years
Experience in Banking Operations Channel Call Centre Helpdesk service support Project implementation and management.
Additional Information :
Behavioural Competencies:
- Checking Things
- Conveying Self-Confidence
- Embracing Change
- Examining Information
- Following Procedures
- Meeting Timescales
- Producing Output
- Resolving Conflict
- Showing Composure
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Product Related Systems (Consumer Banking)
- Risk Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- HP Service Manager
- Windows
- ServiceNow
- Relationship Management
- Operating Systems
- Management Consulting
- Troubleshooting
- Automotive Service
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
