Desktop Support Technician

SpikeIT Global Solutions, Inc.

Job Location:

Trenton, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 28-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Description: We are seeking a Desktop Support Technician to provide hands-on technical support for in-house teams. This 100% onsite role involves resolving helpdesk tickets troubleshooting hardware/software issues and ensuring seamless desktop system operation. Candidates must have strong customer service skills and expertise in Windows-based systems Dell hardware and Office365.

Key Responsibilities:

Provide deskside support for PCs laptops tablets and peripherals.
Troubleshoot Windows 10/11 Dell hardware and peripheral issues.
Support Office365 (Teams Email OneDrive SharePoint).
Image and deploy computers using SCCM; encrypt drives with BitLocker.
Set up workstations (PCs monitors phones software accounts).
Resolve network software and printing issues.
Use remote tools (e.g. Quick Assist GoToAssist) for support.
Escalate urgent issues and redirect non-deskside problems.
Collaborate with vendors to resolve technical issues.
Prepare activity reports.

Required Qualifications:

5 years of experience in:
- Hands-on deskside PC/laptop/tablet support.
- Troubleshooting Windows 10/11 and Dell hardware.
- Supporting PC peripherals and Microsoft Office Suite.
- Imaging computers with SCCM and setting up workstations.
- Using remote assistance tools (Quick Assist GoToAssist).
- Supporting Office365 applications.
- Customer service skills.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Contract

Job Description: We are seeking a Desktop Support Technician to provide hands-on technical support for in-house teams. This 100% onsite role involves resolving helpdesk tickets troubleshooting hardware/software issues and ensuring seamless desktop system operation. Candidates must have strong custom...

Key Skills

Mac Os
Active Directory
Desktop Support
Computer Networking
Mobile Devices
Windows
Remote Access Software
SCCM
Help Desk
Operating Systems
Remedy
Troubleshooting

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About Company

SpikeIT Global Solutions, Inc.

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