CSS Team Manager

CSS Team Manager

As a Team Manager you will be assisting a team who provide loan processing compliance and back of house support to our rapidly growing national team of Brokers this fast-paced and varied role will see you accountable for (but not limited to):

Responsibilities:

• Pre and Post Submission Loan Application and Client Expectations Management
• Managing of Client Solutions Staff who are liaising with Brokers and Lenders to ensure that loans applications are submitted timely
• Coach and mentor to drive performance
• Work closely with key stakeholdersincluding franchisees brokers and lendersto enhance the overall quality and completeness of submitted loan files.
• Drive initiatives that support faster processing such as achieving one-touch unconditional approvals reducing Manual Information Requests (MIRs) and ensuring alignment with defined Objectives and Key Results (OKRs).
• Identify and implement process improvements to streamline operations minimize rework and improve client experience through operational excellence and high-quality submissions

Qualifications :

• Minimum of 2 years of previous management experience
• Must have lending/broker/finance support experience preferably in credit assessment with exposure to entire application processes from submission to settlement
• A strong understanding and previous exposure to the Australian mortgage market
• Business/Commerce/Finance degree or diploma preferred but not essential
• Self-motivated with a desire to exceed expectations
• Ability to multitask and improve efficiencies
• Ability to handle multiple tasks at once delegate and prioritise as appropriate based on the situation
• A high degree of competency in computer and web applications
• Excellent written oral and interpersonal communication skills; including a strong and fluent command of English
• Ability to effectively operate with high energy and flexibility in a fast-paced constantly evolving team environment.
• As a leadership role should be available to work onsite at least twice per month or more as required to ensure effective team management and collaboration

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
• Access to 25 days of leave made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

Remote Work :

No

Employment Type :

Full-time