Duty Manager
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Job Location:
Monthly Salary:
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Guest Experience & Service Excellence
- Handle guest complaints concerns and special requests efficiently and professionally.
- Monitor guest satisfaction levels and implement improvements where necessary.
- Act as the primary point of contact for VIPs and special guests.
Operations & Team Support
- Oversee front office housekeeping and F&B operations during their shift.
- Ensure smooth check-in check-out and room allocation processes.
Crisis & Complaint Management
- Respond to emergency situations ensuring guest and staff safety.
- Handle incidents such as medical emergencies security concerns and maintenance issues.
Qualifications :
- Previous Duty Manager experience preferably within a hotel environment
- Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
- A confident and proactive problem solver with strong conflict resolution skills
- Experience with Opera PMS is an added advantage
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
