Relationship Manager, Canada West
Share
Job Location:
Monthly Salary:
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
The Opportunity
We are looking for an experienced Relationship Manager to join our Canada team who is not only dedicated to client success but is driven by curiosity and an eagerness to learn.
As a trusted partner the Relationship Manager Canada West will work closely with client stakeholders to understand their goals drive adoption of Flywire solutions and deliver exceptional client satisfaction retention & loyalty. This role is critical in building long-term value-driven relationships that increase utilization uncover new opportunities and ultimately drive retention and revenue growth. We are looking for someone with curiosity and an eagerness to learn - always looking for the next challenge.
Key Responsibilities:
- Serve as the primary relationship owner for an assigned client portfolio fostering strategic and operational partnerships across multiple campus offices.
- Maintain regular communication to ensure client satisfaction discuss updates address concerns and manage expectations
- Develop & execute strategic account plans that document client objectives goals and maximize growth opportunities.
- Manage contract renewals upsell new products and lead negotiations with the support of internal teams.
- Oversee any project implementations and rollouts ensuring a smooth client and payer experience.
- Promptly and professionally address and resolve customer escalations issues or conflicts to maintain a positive business relationship.
- Adopt a data-driven approach working alongside Client Analysts to spot potential risks and strategize on best practices to mitigate those risks
- Deliver high-quality presentations and communications to client stakeholders including senior executives.
- Research and monitor market trends and competitor activities to proactively identify threats and opportunities that may impact our existing business.
- Monitor and report on client performance service delivery and progress toward goals to Canada leadership.
Qualifications :
Heres What Were Looking For:
- 35 years of experience in relationship management account management or consultative sales.
- Bachelors Degree in Business Communications Marketing or a related field.
- Strong commercial drive and ability to identify diagnose and solve client business challenges.
- Excellent communication and presentation skills with the ability to build credibility across all levels including executives.
- Proven success in managing contract renewals and negotiations.
- Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
- Problem-solving and project management skills with a proactive data-driven approach.
- Experience in higher education and/or fintech preferred.
- Salesforce or other CRM experience a plus.
- Willingness to travel 35%.
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, weve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 cou ... View more
