Auto Lead Deputy Specialist II Mickey Leland

The Harris County Tax Assessor-Collectors Office is seeking a dedicated detail-oriented and customer-focused Auto Lead Deputy Specialist II to join our team.

The Auto Lead Deputy Specialist II is a customer service leadership role responsible for overseeing a team of Auto Deputy Specialists while performing vehicle registration titling and licensing duties at the service window. This position requires more experience in the field as well as a higher level of accountability for the overall performance of the addition to customer service document verification and cash reconciliation the Auto Lead Deputy Specialist II supervises andtrains staff ensures accurate daily operations and handles escalated customer issues. The role includes more decision-makingAuthority and requires a deep understanding of the state RTS system and related processes.

About the Tax Assessor-Collector

The Harris County Tax Assessor-Collectors Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government handling various financial and administrative tasks including:

Duties and Responsibilities

• Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
• Motor Vehicle Services: Manage commercial and residential vehicle registration issue license plates and handle vehicle title transfers including the collection of associated fees.
• Voter Registration: Oversee voter registration within the county issue voter registration certificates and maintain an accurate voter registration roll.
• Additional Revenue Collection: Collecting certain fees fines and revenues related to permits or state mandates depending on the countys needs.

Customer Service at the Window:

• Serve customers by assisting with the vehicle registration titling and licensing services.
• Provide clear and accurate information to customers about vehicle registration requirements
  

Money Handling and Cash Reconciliation:

• Accurately count money process transactions and issue receipts for vehicle registration titling etc.
• Ensure that the cash drawer is balanced at the end of each shift
  

Data Entry into the States System:

Document Verification and Fraud Prevention:

• Review and verify the authenticity of documents presented for vehicle registration and titling including titles proof of identity and proof of ownership.
• Utilize specific state tools and guidelines to confirm the validity of documents and detect any sign of fraud such as forged signatures or altered titles.
  

Training and Certification:

• During the initial phase in this position complete eight (8) weeks of state-required RTS training to learn all policies and procedures related to vehicle registration titling and licensing before beginning duties at the service window.
• Shadow Lead Deputy Specialists and Managers to learn how to perform tasks.
• Upon successful completion of training apply the knowledge gained to real-world situations when processing customer transactions.

Education and Experience:

• High school diploma or GED equivalent from an accredited institution within the U.S.
• Must have current auto experience within the Tax Office
• Minimum of one (1) year customer service experience to include cash handling from retail banking or a similarly situated operations environment

Knowledge Skills & Abilities:

• General knowledge of vehicle registration
• Willingness to learn and acquire in-depth knowledge of the states RTS system over 8 weeks of training
• Basic knowledge of Fraud Prevention and Documentation Authentication
• Basic knowledge of handling cash balancing registers and basic financial reporting
• Understanding customer service principles and techniques to best serve customers and effectively manage customer interactions.
• Attention to detail: high degree of accuracy in handling transactions verifying documents and maintaining records.
• Communication Skills: ability to explain complex registration requirements to customers in simple terms.
• Customer Service Skills: strong interpersonal skills and the ability to handle challenging customer interactions.
• Time Management: ability to prioritize tasks balance customer needs with transaction needs with transaction processing and meet deadlines.
• Mathematical skills
• Basic awareness to recognize fraud and take the appropriate action
• 10-key Entry Skills
• Computer Proficiency
• Must be able to adhere to office confidentiality requirements regarding customer and department information
• May provide branch support at other branch offices as necessary

NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

Education & Experience:

Work Environment and Physical Demands:

• Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level
• Minor physical effort required which may involve long periods of standing walking bending reaching stretching climbing lifting up to 50 lbs. or similar activities (e.g. filing delivering sorting)
• May require attendance at outside training seminars and/or conferences.
• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
• A frequent volume of work and deadlines impose strain on a routine basis
• Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)
  
  

Position Type and Typical Hours of Work:

Primary Work Location:
Mickey Leland - 7300 N. Shepard Dr. Houston TX 77091

Training may be conducted at one of the following branch locations for up to 8 weeks:

OR

Open Until Filled / Reviewing Applications on a Rolling Basis

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.