NOC Transport Technician II or III

JOB TITLE: NOC Transport Technician II DEPARTMENT: NOC

REPORTS TO: NOC Manager FLSA Status: Non-Exempt

Job Overview

The NOC Transport Technician II is responsible for analyzing testing isolating and repairing level 2 transport and customer issues as well as provisioning new services. This may include any or all issues related to facilities routing and translations equipment configuration. The NOC Transport Technician II will serve as the initial escalation point for trouble tickets and orders.

Job Specific Responsibilities

• The Transport Technician will focus primarily on IP and data related trouble tickets and order tasks to include: configuration troubleshooting and updating
• Implement configure monitor and repair SD-WAN solutions
• Build and manage cellular failover equipment implemented through various Fortinet and Cisco equipment
• Create and modify equipment templates
• Configuration of VLAN and DHCP pools
• Configure set-up and test CPE including but not limited to Cisco and Adtran routers Fortigate firewalls FortiAP access points Meraki access points and Ethernet switches.
• Endpoint inventory to include:
  • MAC Address and serial number assignment

Trouble Ticket and Order Tasks

• Work assigned level 2 trouble tickets
• Process assigned level 2 order tasks
• Maintain workload through a queue detailing each ticket with notes of steps taken test results and fix action. Repair tickets and orders are measured on a weekly basis

Shared Responsibilities

• Participate in an on-call rotation - each rotation is a full calendar week
• Monitor core network elements network performance and facilities for service issues
• Perform remote troubleshooting while maintaining a positive and professional manner at all times in high-stress situations
• Participate in a call queue and receive repair calls and provide status to customers on a regular basis
• Complete scheduled preventative maintenance checks on core network elements
• Make recommendations for process and procedure improvement
• Create and maintain methods of procedure

Qualifications

• Education
  • (Preferred) Bachelors Degree in CIS MIS related field or applicable work experience
  • Network certification preferred
• Experience
  • 2 years of voice and data troubleshooting and Cisco routing and switching experience VoIP experience preferred
• Knowledge
  • Intermediate understanding of Transport IP LAN/WAN technology concepts
  • Intermediate understanding of SIP ISDN and MPLS protocols
  • Intermediate knowledge of routing protocols such as OSPF and BGP
  • Intermediate knowledge of VLAN and DHCP
  • Intermediate knowledge of Adtran Cisco Fortinet Meraki PoE switches and routers
• Skills
  • Intermediate understanding of TCP/IP and the OSI model
  • Intermediate knowledge of command line interface input

Competencies

• Critical thinking problem solving and decision making
  • Using logic and reason to identify appropriate alternative solutions to problems
• Systems analysis
  • Determining how a system should work and how changes in conditions affect outcomes.
• Complex problem-solving
  • Identifying complex problems to develop and evaluate options and implement solutions.
• Strong customer orientation and focus
• Dependability
• Resiliency

Why Clear Rate

We offer our employees:

• Competitive pay with the opportunity for annual increases

• Generous benefits package including:

  • Medical plan for you and your eligible dependents
  • Health Savings Account
  • Employer-paid life insurance
  • Employer-paid long term disability
  • Dental insurance
  • Short-Term Disability
  • Life/AD&D for employee spouse and children
  • Accident hospital indemnity and critical illness insurance for employee spouse and children
  • 401(k) program with employer match up to 8%

• Unlimited PTO paid sick time and 11 paid holidays 1 floating holiday

• Paid birthday off

• Paid volunteer day

• Paid trip after 10 years of consecutive service

• Book purchase program

• Clear Rate Phone/Internet service credit

• In-building café with games pool tables and a 9-hole putting green

• Free in-building fitness center

• Fun company events and contests in and outside the office throughout the year

Required Experience:

IC