National Accounts Coordinator

Why Choose Us:

We are Waste Connectionsof Canadaan integrated services company that provides solid waste collection transfer disposal and recycling services to local residents and businesses throughout the U.S. and Canada. Were proud to be a different kind of company with a different kind of culture. One where self-directed empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

General Description:

The National Accounts Coordinator serves as the primary point of contact for our clients providing end-to-end support throughout the customer journey. This individual is responsible for receiving and responding to service inquiries and issues via phone and email ensuring prompt and effective resolution. They accurately document account activity address customer concerns and collaborate with internal sales teams to support coordinated selling addition the representative regularly reviews customer accounts identifies opportunities to expand services and converts inbound inquiries into upgraded or new business.

As a National Accounts Coordinator with us the minimum responsibilities are:

• Respond to customer service and sales inquiries via email using professional written communication.

• Educate customers on service options pricing billing procedures and contract terms.

• Manage mid to high complexity customer service inquiries and transactions with accuracy.

• Establish customer accounts by negotiating and documenting service details pricing and billing information.

• Confirm and clarify customer needs concerns and requests.

• Act as a customer advocate by resolving issues through coordination with internal departments.

• Retain customers by addressing cancellation reasons and offering suitable service alternatives.

• Promote and cross-sell Waste Connections of Canada products and environmental solutions.

• Provide quotes and close sales with prospective customers using product and service knowledge.

• Meet departmental standards for quality productivity safety and timeliness.

• Utilize TRUX business software effectively for daily operations.

• Generate and deliver standard reports as requested by management.

What We Need From You:

• High School Diploma or GED (accredited)

• Work experience in a customer service or call centre environment preferred; handling customer requests account or order changes and issues

• Experience using Customer Relationship Management (CRM) systems to manage customer interactions track inquiries and support sales and service processes (TRUX is preferred)

• Excellent verbal and written communication skills

• Bilingual in English and French is preferred

What Youll Get From Us:

• Competitive Wages

• Retirement Plan with company match; let us help you save for your future

• Benefits; Medical Dental Vision

• Perks perks perks! Employee Assistant Program Scholarship Opportunities for kids Employee Stock Purchase Plan

• Insurance: Life Short Term/Long Term Disability

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal provincial or local law regulation or ordinance.