French-Speaking Customer Service Representative
Share
Job Location:
Monthly Salary:
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
Were looking for enthusiastic and dedicated French-Speaking Customer Service Representatives to join our dynamic team in Lisbon Portugal. This role offers the flexibility of working on-site in our vibrant Lisbon office or remotely from anywhere in Portugal (for those already based in the country). If you have a passion for providing excellent service and are fluent in French we encourage you to apply!
Key Responsibilities
As a Customer Service Representative youll be the primary point of contact for our French-speaking customers providing assistance and resolving queries across various channels (phone email chat). Your main duties will include:
- Handling Inquiries: Responding to customer questions concerns and requests in a professional empathetic and timely manner.
- Troubleshooting: Identifying and troubleshooting customer issues offering appropriate solutions and alternatives within established guidelines.
- Documentation: Accurately documenting all customer interactions and transactions in the CRM system.
- Product Knowledge: Maintaining up-to-date knowledge of our products/services policies and procedures to ensure accurate information delivery.
- Service Excellence: Striving to achieve high customer satisfaction scores and contributing to a positive team environment.
Required Qualifications
To be successful in this role you must meet the following criteria:
- Language Proficiency (Mandatory):
- French: Fluent (C1/C2 level) in both spoken and written French is mandatory.
- English: At least a B2 level of proficiency in English is required for internal communication and training.
- Location: Must be based in Portugal (or willing to relocate) with the legal right to work in the country.
- Skills: Excellent communication problem-solving and interpersonal skills.
- Attitude: Proactive customer-focused and comfortable working in a fast-paced environment.
- Equipment: Ability to work effectively with provided company equipment.
Work Environment and Schedule
- Location Options:
- On-site: Working from our office in Lisbon Portugal.
- Remote: Working from home anywhere in Portugal (must be currently based in Portugal).
- Working Hours: This role involves working in rotation shifts totaling 8 hours per day.
- Shifts are scheduled Monday through Saturday between 7:00 AM and 7:00 PM.
- Days Off: Sunday plus one additional rotative day off during the week.
- Equipment: All necessary work equipment (computer headset etc.) will be provided by the company.
Compensation and Benefits
We offer a comprehensive and attractive package to our employees:
- Competitive Salary: A competitive remuneration package based on experience and market standards.
- Meal Allowance: A monthly meal allowance.
- Health and Life Insurance: Comprehensive health and life insurance coverage.
- Career Growth: Excellent opportunities for career development training and internal promotion within the company.
- Relocation Package: For candidates relocating to Lisbon for the on-site position we offer a generous package including:
- Flight Ticket Reimbursement: Reimbursement for your initial flight to Lisbon.
- Accommodation: A secured room in shared company apartments for the first 12 months.
- Additional Perks: Access to various company-specific benefits and employee engagement activities.
Join our international team and start your career in sunny Lisbon! Apply today!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
