Let's begin! Client Service Specialist
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.
If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.
Skills and Competencies
- 3 years of work experience with previous technical customer support experience preferably supporting an API or SaaS business.
- Solid knowledge of API troubleshoot API bugs and issues.
- Strong customer service skills an eagerness to excel and be part of a dynamic fast-growing team.
- Superb analytical skills and persistence in problem solving. Experience in supporting enterprise application is a plus.
- Excellent verbal written and organisational skills.
- Demonstrated creativity flexibility enthusiasm and willingness to learn.
- Exposure to the financial industry banking and/or capital markets is a plus.
- Fluency in English
- Basic understanding of artificial intelligence concepts with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices including risk management and ethical use.
Education
- Bachelors degree required concentration in Information Technology or Computer Science or Finance a plus.
Responsibilities
- Provide superior customer service on our industry-leading Moodys Analytics products.
- Communicate with clients contacting Moodys Analytics in a courteous professional accurate and timely manner.
- Manage and escalate requests appropriately while maintaining ownership of the client interaction until resolution.
- Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product Sales Customer Success Engineering Research Data Analysts etc.
- Identify capture and channel client feedback on product features and functionality.
- Originate content for the Moodys Analytics Knowledge Base.
- Support new product launches and new business initiatives.
- Identify sales and up-sell opportunities for the business.
Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Moody's CreditView is our flagship solution for global capital markets that incorporates credit ratings, research and data from Moody's Investors Service plus research, data and content from Moody's Analytics.
