Tier 1 Sales support rep
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Job Location:
Monthly Salary:
Posted on:
27-10-2025
Vacancies:
1 Vacancy
Job Summary
Purpose of the Role:
Provide professional courteous timely and efficient support to sales representatives and Area Sales
Directors. Provides specialized support either by market or function to sales support.
Key Responsibilities
Cost Proposals & Quotes
Create and assist with cost proposals and quotes using Salesforce CPQ systems.
Ensure pricing accuracy and compliance with approval workflows.
Generate quote documents and facilitate customer signature processes.
Sample Orders & Pilots
Process monitor and track sample and pilot orders.
Communicate status updates and resolve issues related to order fulfillment.
Implementation Support
Coordinate with cross-functional teams to support onboarding and implementation
activities.
Ensure readiness of materials and systems for customer delivery.
Sales Operations
Handle inbound requests from Account Executives (AEs) and Sales Development
(ASD) teams.
Research product availability pricing and tracking information.
Escalate issues to management when necessary.
Systems & Tools
Maintain working knowledge of Salesforce SAP Sales Hub and Customer Care
platforms.
Perform data entry and maintain organized records of sales activities.
Collaboration & Communication
Liaise with sales support teams and internal departments to troubleshoot and resolve
issues.
Participate in process improvement initiatives and team meetings.
Provide professional courteous timely and efficient support to sales representatives and Area Sales
Directors. Provides specialized support either by market or function to sales support.
Key Responsibilities
Cost Proposals & Quotes
Create and assist with cost proposals and quotes using Salesforce CPQ systems.
Ensure pricing accuracy and compliance with approval workflows.
Generate quote documents and facilitate customer signature processes.
Sample Orders & Pilots
Process monitor and track sample and pilot orders.
Communicate status updates and resolve issues related to order fulfillment.
Implementation Support
Coordinate with cross-functional teams to support onboarding and implementation
activities.
Ensure readiness of materials and systems for customer delivery.
Sales Operations
Handle inbound requests from Account Executives (AEs) and Sales Development
(ASD) teams.
Research product availability pricing and tracking information.
Escalate issues to management when necessary.
Systems & Tools
Maintain working knowledge of Salesforce SAP Sales Hub and Customer Care
platforms.
Perform data entry and maintain organized records of sales activities.
Collaboration & Communication
Liaise with sales support teams and internal departments to troubleshoot and resolve
issues.
Participate in process improvement initiatives and team meetings.
Core Competencies
Adaptaboility--Maintaining effectiveness when experiencing major changes in work
responsibilities or environment; adjusting effectively to work within new work structures
processes or requirements.
Navigating Complexity Proactively and quickly making sense of complex issues;
responding effectively to complex and ambiguous situations; communicating complicated
information simply.
Communication-Clearly conveying information and ideas through a variety of media to
individuals or groups in a manner that engages the audience and helps them understand and
retain the message.
Continuous Improvement-Originating action to improve existing conditions and processes;
identifying improvement opportunities generating ideas and implementing solutions.
Managing Work (includes Time Management)-Effectively manages one's time and
resources to ensure that work is completed efficiently.
Adaptaboility--Maintaining effectiveness when experiencing major changes in work
responsibilities or environment; adjusting effectively to work within new work structures
processes or requirements.
Navigating Complexity Proactively and quickly making sense of complex issues;
responding effectively to complex and ambiguous situations; communicating complicated
information simply.
Communication-Clearly conveying information and ideas through a variety of media to
individuals or groups in a manner that engages the audience and helps them understand and
retain the message.
Continuous Improvement-Originating action to improve existing conditions and processes;
identifying improvement opportunities generating ideas and implementing solutions.
Managing Work (includes Time Management)-Effectively manages one's time and
resources to ensure that work is completed efficiently.
Key Skills
- Hp Unix
- Administration & Operation
- Ado
- IT Security
- Management Administration
