OAETSO FA1

Responsibilities:

• Establish and align Enterprise technology needs and standard offerings with the vision strategy and roadmap established by the Commonwealths CIO and CTO.
• Establish a team culture that unifies the IT teams across the different agencies.
• Provide day-to-day direction to a matrixed organization that reports centrally to the Enterprise but provides support to the Enterprise TSOs agencies and external customers.
• Monitor the effectiveness of the environment and associated services against SLA/KPIs driving through change as needed to design implement and manage effective Enterprise cloud and compute operations system services.
• Establish operational minimums for system and infrastructure resiliency against unplanned issues failures and attacks.
• Determine the balance between short-term and long-term programs in support of the Enterprise cloud and compute operations services provided to the Enterprise agency and external customers.
• Develop business case justifications and cost benefit analyses for technology spending and optimization of initiatives for the Enterprise cloud and compute operations systems.
• Creatively and independently provide resolution to technical problems in a cost-effective manner.
• Assess and communicate incidents affecting the design implementation and management of Enterprise cloud and compute operations technology services.
• Approve prioritize and execute design implementation and operational project activities supporting the Enterprise project portfolio as they relate to the selection and acquisition of major cloud and compute operations information systems.
• Establish performance measurement standards and evaluate performance of subordinate employees as required.
• Support their Director the Commonwealth CIO and CTO planning performance measurement and evaluation as assigned.
• Knowledge of complex architectural and infrastructural concepts as well as current industry standards and best practices in large Enterprises.
• Leads the ongoing management of IT Service Knowledge within the Bureau.
• This position will play a key role in the ongoing adoption and maturity of service management process within the Enterprise
• Skills & Experience

  Service Management & Operations

  • Hands-on leadership in ITSM process design adoption and maturation (incident problem change knowledge service catalog).
  • Demonstrated annual improvement of ITSM metrics and service performance within a bureau/enterprise setting.
  • Experience developing tracking and reporting on SLA/KPI targets for cloud & compute services including executive dashboards.