OAETSO NOC Comms Specialist 1st Shift
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Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Communications Specialist
Location: Harrisburg PA (17110)
Client: State of Pennsylvania
Duration: 12 Months
Job Description:
We are seeking a dedicated NOC Communications Specialist to provide first-line network support for Commonwealth employees. This position requires a customer-service-minded individual who can work independently and manage a diverse workload effectively.
Key Responsibilities:
- Provide end-user support by resolving network issues and managing trouble tickets.
- Monitor network status using management tools like Solar Winds and Squared Up.
- Communicate network status updates and incident responses to stakeholders.
- Assist network engineers with documentation and participate in disaster recovery efforts.
- Maintain high-quality customer service and adhere to established procedures.
Required Skills:
- 2 years of experience in systems administration help desk or call center roles.
- Proficiency with incident management and ticketing software (preferably ServiceNow).
- Strong communication skills both written and verbal.
- Ability to troubleshoot and escalate issues effectively.
- Detail-oriented with excellent organizational skills.
To Apply:
Please send your resume to with the subject line Resume Submission for immediate attention.
Key Skills
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- Customer Service
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