Friendship Line Bilingual Counselor Temporary (Tagalog)
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Job Location:
San Francisco, CA - USA
Hourly Salary:
$ 20 - 22
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
IOA is on the forefront of revolutionary healthcare models reshaping the way people can age in place. Our innovative models transform lives enhance communities and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design we strive to consistently question the status-quo and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.
With over 23 programs we offer multiple ways to aid seniors maintain their health well-being independence and participation in the community fulfilling our mission.
IOAs Friendship Line Department (FL) is seeking a temporary Full-Time Counselor. This is a temporary position for an employee out on leave and is expected to last until approximately February 1st. This position is remote but candidates must live in California. Schedule: Sunday through Thursday 1230-9pmTEMPORARY Friendship Line Counselor:
The FL Counselor receives inbound calls and makes outbound calls providing emotional support reassurance counseling crisis intervention abuse prevention well-being checks and information and referrals for older adults over the phone. FL Counselors also work closely with Supervisors Manager Program Coordinator and Director to ensure that data is collected appropriately and shifts are adequately covered.
- Completing six-month assessments for all clients including PHQ-9 UCLA Loneliness MOS
- Social Support and Suicide Risk Assessment
- Assuring all calls coming into the call center are answered in 60 seconds or less
- Providing referrals and information to callers as needed
- Entering 100% of caller information into FL database in real time
- Completing new client intakes as requested
- Attending relevant training offered by Friendship Line trainers and IOA
- Meeting weekly with FL team for staff meetings and with FL Manager for support and supervision
- Assisting with scheduling volunteers for phone shifts as needed
- Providing support and assistance to volunteers as needed
- Contacting FL Supervisor for call-center support if needed
- Performing all other reasonably related tasks as assigned
- Fluent in English and Tagalog.
- Prior or current college coursework in Human Services Social Work or other health-related field including Gerontology Psychology or Health Sciences or equivalent experience
- High speed Internet connection (such as cable or DSL) with WiFi
- Personal computer with Webcam (PC: Windows 7 SP1 or later or Mac OS 10.11 or later)
- Personal mobile device (Apple iOS 8.3 or newer or Android 4.2 and newer
- Bachelors Degree or higher in Human Services Social Work Gerontology Psychology Health Sciences or another health-related field
- One-year prior work experience with hotlines and/or call centers
- Prior/current experience as a volunteer or paid staff member in human services
- Excellent organizational interpersonal and verbal communication skills
- Strong detail-orientation ability to multi-task and good problem-solving skills
- MS Office Suite proficiency (Word Excel Outlook)
- Flexibility and patience to work in a busy team environment
- Ability to take direction and refer issues beyond scope of duties to FL Manager
- Experience learning and using online database
- Experience working with senior adults
- Excellent telephone skills
- Range: $20 - $22 per hour 4% Language Premium
This amount is not necessarily reflective of actual compensation that may be earned nor a promise of any specific pay for any specific employee which is always dependent on actual experience education and other factors.
This range does not include any additional equity benefits or othernon-monetarycompensation which may be included.
Beware of Hiring Scams
We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.
- Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
- All official communication will come from a verified IOA email address.
- If you receive any suspicious communication or requests report them to .
- All legitimate job openings can be found on the Institute on Aging Careers Page.
We encourage you to learn more about IOA by visiting us here.
IOA reserves the right to adjust work hours or duties when appropriate.
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age race religion color national origin sex sexual orientation gender identity genetic disposition neuro-diversity disability veteran status or any other protected category under federal state and local law.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Helping you Age On. We believe the future should be something to look forward to, at every age. Learn more about our services or give us a call anytime, we are here to help.
