Business Analyst ERP Product Support (On-Site, Knoxville, TN)
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
27-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
- Analyze current service department processes and identify areas for improvement through development of process maps and standard operating procedures.
- Collaborate with stakeholders to define and document requirements and objectives for new ERP and CRM systems
- Develop implement and manage project plans for ERP and CRM system development
- Act as a liaison between the service department IT and external vendors to ensure successful project delivery
- Conduct data analysis to provide actionable insights for process improvements and system enhancements
- Develop and facilitate training and support end-users on new systems and processes
- Develop test plans and test scenarios and conduct UAT activities with users.
- Ensure all systems comply with industry standards and best practices
- Prepare detailed reports and presentations for management to track project progress and outcomes
Qualifications
Bachelors degree or related work experience
5 years of experience in business analysis process improvement or project management
Proven experience with ERP and CRM system implementation and management
Strong analytical skills with a track record of using data to drive business decisions
Excellent written and verbal communication skills with the ability to convey technical information to non-technical stakeholders
High level proficiency in Microsoft Office Suite (Word Excel PowerPoint); experience with project management tools is a plus
Ability to manage multiple projects and priorities concurrently
Strong collaboration skills with experience working across various departments and teams
Required Experience:
IC
Key Skills
- Land Survey
- Access
- Jni
- Airlines
- Application Support
About Company
Stowers Cat provides new, used, & rental equipment to Eastern Tennessee. Learn more about how we can help you get the job done with quality Cat equipment!
