Guest Relationship Supervisor Family Experience
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Find Your Shangri-La in Shangri-La.
Headquartered in Hong Kong SAR Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties wellness and lifestyle facilities.
Today the Group owns operates and manages 100 hotels under our family of five brands: Shangri-La Hotels & Resorts Shangri-La Signatures Kerry Hotels JEN by Shangri-La and Traders.
Luxury 5-Star Hotel in Hong Kong Island Shangri-La
About the Role
As aGuest Relationship Supervisor - Family Experience you will be providing personalized service to guests and ensure a smooth daily operation of the Family Lounge.
Key Responsibilities
- Oversee the daily operations of the Family Lounge ensuring a seamless guest experience for our VIP and family guests.
- Manage guest arrivals departures F&B service and special arrangements to consistently exceed expectations and deliver memorable experiences.
- Monitor inventory levels and coordinate the ordering of supplies materials food and beverages as needed.
- Assist the Manager in preparing daily POS reports attendance records operational logs and incident documentation etc.
- Perform any other duties as assigned by Management.
About You
- Higher Diploma or above in Hospitality Management or related disciplines.
- At least 3 years of relevant experience in Hotels/Clubhouses/Theme Parks including 1 year in a supervisory role.
- Strong leadership interpersonal and guest service skills.
- Customer-oriented outgoing and self-motivated personality.
- Excellent command of spoken English Cantonese and Putonghua.
Why Join Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
Required Experience:
Manager
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
Book direct for offers and packages at the best rate guaranteed. Join Shangri-La Circle to enjoy exclusive member rates with more flexibility and privileges.
