IT Admin Manager

CPT is seeking an experienced IT Admin Manager to oversee day-to-day IT operations and ensure the security reliability and compliance of our corporate network and systems. This individual will serve as the sole IT administrator at our Orlando office responsible for internal helpdesk/ticketing management Microsoft 365 and SharePoint administration endpoint and network security and ensuring compliance with NIST SP 800-171 NIST SP 800-53 and CMMC Level 2 requirements. As CPT continues to grow this position will have the opportunity to lead and build a helpdesk and IT support team formalize IT policies and manage larger technology projects supporting both corporate and program operations.

Key Responsibilities

• Serve as the primary point of contact for all internal IT operations and support requests.
• Administer and improve the helpdesk/ticketing system define SLAs track metrics and ensure timely issue resolution.
• Manage the configuration deployment and maintenance of all workstations mobile devices and peripheral hardware.
• Maintain and secure corporate networks servers and cloud services (Microsoft 365 SharePoint Online OneDrive Azure AD).
• Oversee user account management group policy MFA and identity/access controls consistent with NIST and CMMC requirements.
• Develop implement and maintain IT policies procedures and documentation (configuration management incident response backups patch management disaster recovery).
• Serve as the internal compliance lead for NIST 800-171 and CMMC controls; maintain and update the System Security Plan (SSP) POA&Ms and related security artifacts.
• Manage IT assets and licensing inventory renewals and vendor relationships.
• Provide Tier 13 support as needed escalating and resolving complex technical issues.
• Plan coordinate and execute IT projects including system migrations hardware upgrades and implementation of new collaboration tools.
• Support the creation and maintenance of cybersecurity awareness training and internal audit documentation.
• Evaluate and recommend new technologies and tools to improve efficiency scalability and security posture.
• Provide executive leadership with reports on network performance compliance status and project progress.

• Bachelors degree in Information Technology Computer Science Information Systems or a related discipline. In lieu of a degree: 10 years of progressive IT operations experience including at least 3 years in a lead or management role.
• 57 years of hands-on experience supporting IT operations helpdesk and system administration.
• Proven experience with Microsoft 365 and Azure administration SharePoint Online Teams and Active Directory.
• Strong understanding of networking concepts (LAN/WAN/VPN/firewalls switching wireless networks).
• Demonstrated knowledge of NIST SP 800-171 NIST SP 800-53 and CMMC 2.0 controls.
• Experience developing and maintaining System Security Plans (SSPs) and POA&Ms.
• Familiar with data loss prevention (DLP) endpoint protection and MFA security tools.
• Proven experience implementing and managing ticketing/helpdesk systems (Zendesk Jira Service Desk ServiceNow or similar).
• Project management experience in planning and executing IT infrastructure or system deployment projects.
• Excellent written and verbal communication skills with the ability to translate technical concepts to non-technical stakeholders.
• U.S. citizenship (required for access to CUI and federal systems).

Preferred Qualifications

• Masters degree in Information Systems Cybersecurity or related field.
• 810 years of experience in IT operations with 35 years in supervisory roles.
• Professional certifications such as CompTIA Security Network Microsoft Certified Systems Administrator (MCSA) CISSP CISM CISA or PMP/ITIL Foundation.
• Experience in a DoD contracting environment or supporting FedRAMP/CMMC compliance.
• Familiarity with additional security frameworks (ISO 27001 SOC 2 COBIT).
• Experience building and scaling IT support teams.
• Previous experience with VDI environments Azure Intune MDM or cloud security tools.

About us: We are Command Post Technologies Inc. (CPT). CPT is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing engineering services in the areas of Cyber Security Software Development Test & Evaluation and Strategic Planning. CPT employees appreciate working in a caring environment that promotes a healthy work-life balance. As individuals we come together as a team supporting a culture rooted in our core principles of integrity determination and all of CPTs collaboration efforts our team prioritizes communication accountability and being resourceful in order to maximize efficiency and results.

Whats In It for You

• Great health benefits (for more info contact us directly)
• Leadership training
• 401 (k) with generous company matching
• Career professional development
• Tuition reimbursement
• Flexible hours
• Work/Life balance
• Rewards and recognition
• Paid Time Off
• Parental Leave

Command Post Technologies Inc. (CPT) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) founded in 2008 and headquartered in Suffolk VA with personnel in various states including Virginia Maryland Florida and Texas. With 2/3 of our staff being former military CPT firmly believes in employing veterans. Command Post Technologies Inc. is a unique provider of innovative solutions that enhance our corporate clients productivity and empower our government clients with the ability to protect against all enemies: foreign and domestic. CPT adapts its successful military experiential approach to the needs of leaders in a global business environment and provides an elite leadership curriculum that results in a world-class leadership-altering event.

Command Post Technologies Inc. (CPT) is an Equal Employment Opportunity and Affirmative Action employer. We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sex sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by federal state or local law. We take Affirmative Action to ensure equal opportunities for employees and potential employees without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sex sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by federal state or local law.

We abide by the Pay Transparency Nondiscrimination Provision and will refrain from discharging or otherwise discriminating against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants. An exception exists where the employee or applicant makes the disclosure based on information obtained while performing his or her essential job functions.