Product Support Manager Light Helicopters HF

Job Description:

Description de lemploi:

A vacancy for a Product Support Manager Light Helicopters H/F has arisen within Airbus Helicopters in Marignane.

Your working environment:

Major economic hub with Marseille-Provence Airport Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue it offers many options for water sports activities.

At Airbus we support you to work connect and collaborate more easily and flexibly.Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

How we care for you:

• Financial rewards: Attractive salary agreements on success and profit sharing schemes employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance: Extra days-off for special occasions holiday transfer option a Staff council offering many social cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability invalidity death). Depending on the site: health services center concierge services gym carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to 10.000 e-learning courses to develop your employability certifications expert career path accelerated development programmes national and international mobility.

Tasks & accountabilities

Main missions are as follows:

• Be the prime technical point of contact for Customers part of your portfolio.

• Provide most reactive and efficient answers to customers technical requests aiming to keep the Customer operating safely and ensuring his mission success.

• Steer the request treatment by defining a proper resolution action plan and liaising with proper AH stakeholders (technical support experts technical data focal points logistics managers design office ...).

• Target operational excellence and high level of Customer satisfaction by mastering operational routines in accordance with technical request treatment performance criteria (Turn Around Time On Time Delivery ...).

• Continuously exchange with Customers of your portfolio thanks to periodical technical review meetings/conference calls to strengthen the Customer technical relationship.

• Ensure technical support to other internal Departments upon request (Logistic Warranty Offers Tech Pub Maintenance Repairs & Overhaul Technical representatives...) including treatment of Customer complaints and non-quality issues.

• Contribute to the technical support community continuous awareness by supporting technical webinars On the Job Training or other initiatives under the lead of the Product Technical Referent.

• Support reporting activities towards management (KPIs status & analysis technical hot topics incidents notification gazette...) as per Product Technical Referent requests.

• Contribute to the consolidation of the technical return of experience and support design evolution in relationship with technical support return of experience organization.

• Report in service incidents to technical support expert for technical advisory and In Service Incident Report handling.

This role implies the participation to the Technical Support Center continuity of service during permanency period (summer break winter break) and out of offiice hours including over the week-ends and bank holidays in conjunction with other team members.

This role will involve some travel for business and as such you must be able to travel accordingly.

Required skills:

You will have the following skills and experience:

• Very good general technical knowledge of helicopters associated to 7-10 years of professional experience on Light helicopters.

• Knowledge of project management of technical diversified activities linked to customer support.

• Capacity to obtain an agreement in a context of divergent interests with significant internal/external stakeholders including representation to external customer (Skilled in indirect/transversal management aspects).

• Solving problems that require a combination of techniques and processes including compliance with regulation/safety rules.

• Ability to determines technical solutions based on the capacity to autonomously actuate internal/network/ processes/competencies with on demand support to the technical referent (autonomous way of working).

• Capacity to meet contractual/internal performance (pro-active and goal-oriented).

• Ability to mobilize of a set of competencies at advanced level for technical domain processes language customer context aircraft knowledge regulations and contracts.

• Knownledge of Light Helicopters points of contact (PSO Design Office FAL).

• Knowledge of PART 145 PART M PART 21 organization and associated procedures.

• Knowledge of PART 145 documents to be used as alternative solutions for customers (RDAS TA TS ASEO FCAF).

• Knowledge of technical support tools (Orion WebTEK TIPI eOrdering...) design office tools (B-Flow SCDM CHILD NEO SAP WindChill...) and standard office tools.

• Knowledge of Techical Support Center (France and International) ways of working would be an asset.

• Willingness to learn curious Team player.

• Pro-active and autonomous way of working

Language skills:

• Intermediate level of English.

• Advanced level of French.

• German knowledge would be an asset.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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