Service Attendant | Tideline Palm Beach Ocean Resort + Spa

About PM Hotel Group

PM Hotel Group is an award-winning independent hospitality management company recognized for its innovative commercial strategies high-performing culture and purpose-driven approach to hospitality. With a diverse portfolio of branded and independent hotels across the United States PM Hotel Group is dedicated to delivering exceptional results for owners associates and guests through strategic leadership collaboration and operational excellence.

About Tideline Palm Beach Ocean Resort & Spa

The newest addition to the PM Hotel Group family Tideline Palm Beach Ocean Resort & Spa is a luxury beachfront retreat located on the exclusive shores of Palm Beach Florida. Known for its serene atmosphere sophisticated design and ocean-inspired wellness experiences Tideline offers guests a tranquil escape that blends modern elegance with coastal charm.

Job Summary
Responsible for setting up delivering and retrieving all food and beverage orders to guest rooms and hospitality suites while ensuring quality service guest satisfaction and the achievement of company standards.

Summary of Essential Job Functions

Set up and deliver all food and beverage orders in accordance with established guidelines procedures and policies as prescribed by company standards.

Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

Set up and deliver all VIP amenities.

Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.

Abide by all state federal and corporate liquor requirements pertaining to serving alcoholic beverages.

Complete all shift side work as outlined in the hotels operating policies and procedures.

Respond to customer needs issues comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.

Perform all cash handling responsibilities in accordance with company policies and procedures.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.


Abilities Required

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Ability to grasp bend lift and/or carry or otherwise move or push goods on a cart weighing a maximum of 100 lbs. on a continuous schedule. Ability to transport large trays weighing up to 30 lbs.

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times and that you treat all guests and associates with courtesy and respect under all circumstances. Every PM Hotel Group associate is a guest relations ambassador every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience your work habits should always meet and strive to exceed hotel standards for work procedures dress grooming punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures particularly regarding key controls lifting heavy objects using chemicals and effectively reporting safety hazards and safety concerns.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore the specific examples in each section are not intended to be all-inclusive. Rather they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore this description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.