Team Lead, Customer Development

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

Here at LendingClub we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market we seek individuals who are excited about their career inspired by our vision and embody our this role youll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles: Build a Relationship Make it Easy and Think Ahead

The team focuses on taking inbound calls with the goal of completing borrower applications over the phone and listing loans on our platform. Your time will be split approximately 75% coaching and team development and 25% special projects that support broader business goals.

What Youll Do

Lead coach and develop a team of1015 Customer Development Representatives

Deliver real-time feedback throughlive monitoring call listening and side-by-side coaching

Conductweekly 1:1s and team meetingsto drive performance and engagement

Monitor and manage team KPIs includinglisting rates and customer satisfaction

Take initiative to make informed decisions and act quickly in a fast-paced environment

Support and execute new initiatives tools and process rollouts

Partner with leadership to manage escalations provide associate support and handle manager queue requests

Build strong cross-functional relationships with stakeholders across the Member Engagement organization

Lead by exampleready to jump on the phones when needed

About You

2 years of people management experiencerequired;

Proven success in asales-driven environment; experience in sales leadership is a plus

Strong coaching mindset with a passion for developing others

Excellent communication influencing and presentation skills

Comfortable navigating ambiguity and leading through change

Genuine enthusiasm for LendingClubs mission and values

Bachelors degree preferred High School Diploma or GED equivalent required.

Work Location

Lehi UT

We are currently working a hybrid schedule and our teams are in-office Tuesdays Wednesdays & Thursdays.

Working Conditions

Required to be on the phones work on a computer and at a desk for extended periods of time including viewing a screen using a mouse manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC different:

A great place to build your career

We want you to learn and grow with us. Onboarding programs on-the-job training career-development sessions and performance check-ins keep you on a path toward the next level.

We celebrate individuality

Individual perspectives and experiences make us and our business betterthere is no typical LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female LGBTQ Black Asian Latinx Jewish parent and veteran team members offer more ways to feel connected and supported within our LendingClub community.

You are worth it

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package which includes:

Generous paid time off
401(k) match up to 4% ($5000 per year max)
Wellness program with cash incentives and more!

Perks with purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

Onsite gym locker room showers and a bike room
Public Café in the building
Onsite barista for made to order coffee smoothies and teas
Light-filled colorful workspaces that encourage collaboration and innovation
Covered parking
Basketball courts and open field for sports activities
Healthy snacks and drinks

Position ineligible for visa sponsorship.

Check us out on social media!

LendingClub LinkedIn

LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

Current Employees of LendingClub: Please apply via your internal Workday AccountLendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure ove...