Auto Dealer Service Call Center

Covington, OH - USA

Monthly Salary: Not Disclosed

Posted on: 27-10-2025

Vacancies: 1 Vacancy

Job Summary

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming service calls establishing relationships with customers and scheduling appointments for the service needs.

The BDC Representative interacts daily with the BDC Manager Service Associates Service Manager support staff and customers.

Responsibilities

Receiving inbound service phone calls and leads
Identifying the clients needs and scheduling appointments
Placing outbound phone calls to service needs
Ensuring all clients concerns are addressed prior to appointment date such as cost warranty questions appointment duration etc
Contacting clients prior to appointment date to confirm appointment
Following up post visit to ensure customer satisfaction

Requirements

High school diploma or equivalent
Excellent oral written and interpersonal communication skills
Extensive customer service sales or telemarketing background
Computer literacy strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

Medical

Health Savings Account

Dental

Vision

Basic Life Insurance

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Accident

Critical Illness

Cancer Insurance

AboutUs

Welcome to our Employment Opportunities page!

Northshore Toyota is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job possess the unique ability to consistently provide outstanding customer service and have a dedication to excellence.

Apply today!

Business Development Center (BDC) RepresentativeThe Business Development Center Representative is responsible for receiving all incoming service calls establishing relationships with customers and scheduling appointments for the service needs.The BDC Representative interacts daily with the BDC Manag...