Call Center Provider Relations
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Job Location:
Helena, MT - USA
Monthly Salary:
$ 17 - 18
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Experience Associate - Medicaid Provider Support
Location: Onsite preferred (remote option available for highly qualified candidates)
Pay Range:$16.00 - $17.00/hr. (exceptional candidates may be considered up to $17.50-$18.00/hr.)
Schedule: Monday - Friday 8:00 4:30 p.m. or 8:30 a.m. to 5:00 p.m.
Call Center Team - No Weekends No Cold Calling
About the Role
Join a supportive employee-friendly environment where youll play an important role assisting Medicaid providers across Montana. This position is ideal for individuals who enjoy helping others learning new systems and contributing to a mission-driven healthcare support program.
As a Customer Experience Associate youll be the primary point of contact for Medicaid providers handling inbound calls and assisting with eligibility claims and account questions. Youll use internal systems to research information resolve issues and provide exceptional customer service.
Key Responsibilities
- Respond to Medicaid provider inquiries via phone and email using standard procedures and scripts.
- Identify customer needs answer questions and resolve account issues efficiently and accurately.
- Use provided tools and systems to guide customer conversations and document outcomes.
- Verify documentation and maintain accurate customer records.
- Track daily tasks for quality review and compliance.
- Communicate with team members and supervisors regarding any issues or discrepancies.
- Handle all confidential information with integrity and discretion.
- Attend team meetings and complete required training sessions.
- Perform additional clerical or administrative duties as assigned.
Qualifications
- High school diploma or equivalent required; some college coursework preferred.
- Minimum of 1 year of office administrative or customer service experience (call center experience preferred).
- Basic computer proficiency and familiarity with Microsoft Office.
- Strong verbal and written communication skills with attention to detail and accuracy.
- Ability to follow processes handle confidential data and meet service level expectations.
- Legal authorization to work in the U.S. (no visa sponsorship available).
- Must successfully pass pre-employment screening.
- Knowledge of healthcare or insurance terminology is preferred.
- Experience with data entry and database systems preferred.
Why Youll Love Working Here
- Competitive pay: $16-$17/hr. with potential up to $18/hr. for exceptional candidates.
- No weekends; Monday through Friday schedule only.
- Paid structured on-the-job training.
- Supportive team environment and business-casual culture.
- Opportunities for career growth and advancement.
- Full-time employees enjoy benefits including:
- Medical dental and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Employee discount program
- Dependent care benefits (child after-school or elder care assistance)
Key Skills
- Revenue Cycle Management
- Marketing
- Public Relations
- Algebra
- MailChimp
- Media Relations
- Social Listening
- Relationship Management
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
