About Our Company

Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.

When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.

Job Description

Patient Access Representative Job Description

We are looking for a patient access representative to be the first point of contact for patients and assist them in obtaining medical care. The patient access representatives responsibilities include verifying patient demographics distributing and collecting patient paperwork explaining policies and procedures and handling patient queries and concerns.

To be successful as a patient access representative you should be able to perform administrative tasks with high efficiency and always maintain a positive and professional demeanor. Ultimately a top patient access representative is compassionate and committed to helping people.

Patient Access Representative Responsibilities:

• Greets visitors patients and families in a friendly professional manner and directs them appropriately.

• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

• Effectively communicates problems concerns or issues to the Office Supervisor / Manager appropriately and promptly

• Collecting information such as patient demographics insurance information copay and outstanding balances.

• Entering information into databases and maintaining accurate records.

• Relaying information to clinical staff members.

• Informing patients and their caregivers of office procedures policies and protocols.

• Providing patients with billing and payment information.

• Dealing with patient questions and concerns

• Performs various clerical duties such as faxing photocopying scanning filing and mailing

• Scans the insurance card processes insurance verifications utilizing the online system and updates the patient account. Update patient information including demographics insurance HIPAA forms new patient forms and patient history forms (for clinical offices)

• Effectively communicates problems concerns or issues to the Office Supervisor / Manager appropriately and promptly

Patient Access Representative Requirements:

• High school diploma/GED.

• Experience in a clerical position preferred.

• Knowledge of medical terminology and insurance plans is beneficial.

• Strong administrative and organizational skills.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office and data entry systems.

• Ability to multitask and maintain strong attention to detail.

• Compassionate and patient.

• Professional demeanor.

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:

Unclear Seniority