Customer Success Manager

Rio de Janeiro - Brazil

Monthly Salary: Not Disclosed

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

This is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts.

You will own the relationships with your clients acting as a trusted advisor providing technical support and troubleshooting as needed and managing client projects. As a CSM you will also be responsible for inside sales identifying opportunities for account growth and increased value within your existing client base.

You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education Grand Circle Travel Gate 1 AAA Carnival and many more.

Key Responsibilities

Build and maintain excellent business relationships with all clients
Ownership over assigned client accounts providing software support and guidance and executing strategic growth plans for the account.
Forecast and track key account metrics
Manage multiple client support requests prioritizing to meet clients needs
Effectively document client interactions software issues and defects
Analyze and recommend client business processes and best practices
Provide the product team with client needs and feedback
Train clients to use software effectively
Plan and execute client implementations of software
Daily monitoring of production software environments
Participation in evening/weekend on call rotation

Benefits You Will Enjoy

Comprehensive Benefits Package that will include Medical Dental and Life insurance plans.
Retirement Savings Plan with company match.
Paid Holidays.
Personal Time Off.

Requirements:

Minimum of 3 years of experience as a Customer Success Manager or in an equivalent client-facing account management role.
Experience with the airline reservation processes the Global Distribution Systems and Passenger Name Records
Analytical and troubleshooting skills
Ability to work with and understand software functionality in detail
Experience troubleshooting proprietary applications
Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
Ability to research create and document requirements processes and technical specifications
Basic knowledge of SQL a plus and APIs a plus

This is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts.You will own the relationships with your clients acting as a trusted advisor providing technical support and troubleshooting as needed...

This is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts.

Key Responsibilities

Build and maintain excellent business relationships with all clients
Ownership over assigned client accounts providing software support and guidance and executing strategic growth plans for the account.
Forecast and track key account metrics
Manage multiple client support requests prioritizing to meet clients needs
Effectively document client interactions software issues and defects
Analyze and recommend client business processes and best practices
Provide the product team with client needs and feedback
Train clients to use software effectively
Plan and execute client implementations of software
Daily monitoring of production software environments
Participation in evening/weekend on call rotation

Benefits You Will Enjoy

Comprehensive Benefits Package that will include Medical Dental and Life insurance plans.
Retirement Savings Plan with company match.
Paid Holidays.
Personal Time Off.

Requirements:

Minimum of 3 years of experience as a Customer Success Manager or in an equivalent client-facing account management role.
Experience with the airline reservation processes the Global Distribution Systems and Passenger Name Records
Analytical and troubleshooting skills
Ability to work with and understand software functionality in detail
Experience troubleshooting proprietary applications
Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
Ability to research create and document requirements processes and technical specifications
Basic knowledge of SQL a plus and APIs a plus