Consultant, Process Management (ESS Programs Operations)

If youre passionate about helping people protect what matters most to them as well as innovating and simplifying processes and operations to provide the best customer value then Nationwides Property and Casualty team could be the place for you! At Nationwide on your side goes beyond just words. Our customers are at the center of everything we do and were looking for associates who are passionate about delivering extraordinary care.

• As a member of the Programs LifeCycle team the Consultant leads the coordination and execution of onboarding tasks for new programs within the E&S/Specialty portfolio.
• This role manages cross-functional alignment with seam partners across underwriting legal finance product claims IT and operations. It drives launch planning through the Operational Readiness phase facilitates weekly status meetings and ensures all go-live requirements are met. Success in this role enables timely program launches and mitigates operational risk through structured execution and stakeholder engagement.Key Responsibilitiesinclude:
  • Drive onboarding timelines and readiness across internal teams.
  • Monitor SLAs and track critical deliverables.
  • Ensure completion of launch tasks including systems setup and documentation.
  • Lead communications and status updates with stakeholders.

• Preferred Qualifications:
  • Must have strong facilitation skills and experience working across multiple stakeholders
  • Proficient in Smartsheet & SharePoint
  • Detail-oriented organized and comfortable navigating complex workflows.
  • Familiarity with E&S/Specialty lines and delegated authority models.
  • Experience in underwriting or commercial insurance is advantageous but not required.

#LI-AS1

#LI-remote

Job Description Summary

Are you process focused and detail oriented Do you thrive in a busy engaging work environment If so we want to know more about you!

As a Consultant youll provide expertise on business and/or systems processes. Youll work on complex process analysis design implementation execution or operational management. Youll drive analysis of existing processes procedures and methods to ensure and promote effective business operations through standardization improvement simplification or discontinuance.

Job Description

Key Responsibilities:

• Utilizes expertise in design development configuration customization deployment maintenance and updating of processes and procedures. Ensures processes are followed within organization and effectively manages customer communication.

• Manages day-to-day operations of business and systems processes including the operation of process-related tools. Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.

• Consults and provides expertise to executives customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.

• Consults as a process specialist on process evaluations and develops recommendations by using benchmarks pilots prototyping and modeling to assess potential use of new methods and workflows.

• Develops and provides recommendations on possible process tool and control improvements to increase the quality and optimization of business services and resources. Leads ongoing process design activities for a given set of customers.

• Provides experienced consultation for sophisticated process tools and methods in order to develop design implement monitor maintain operate and improve business and/or system processes.

• Mentors educates and trains others on the use of process design techniques methods and tools.

• Initiates develops and maintains collaborative relationships with vendors partners and suppliers to support customer or systems plans. Manages service evaluations on outside consulting service vendors.

• Earns recognition across the organization for process design support and operational expertise and is sought as a resource for resolution of complex design implementation support and operational problems.

• Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.

• Contributes to the overall strategic vision and provides a broad range of ideas regarding process design implementation support and operation initiatives. May serve in an operational authority or approval role in the execution of processes.

May perform other responsibilities as assigned.

Reporting Relationship: Reports to Manager/Director and does not have direct reports.

Typical Skills and Experiences:

Education: Undergraduate degree in business mathematics or related field preferred.

License/Certification/Designation: Process-related certifications preferred. Product-related technical insurance course work e.g. CPCU CPU LOMA preferred.

Experience: Typically eight or more years of experience in business process design or operations.

Knowledge Abilities and Skills: Maintains and comprehends business process operations or redesign techniques methods and tools. Understanding of trends to support process design and operations to improve performance.

Must have demonstrated expertise in process analysis process design and process implementation. Demonstrated knowledge of project management concepts and techniques required. Proven understanding of customer business environment. Proficiency in process development or process operations preferred. Proven leadership skills including ability to virtually lead teams. Strong ability to work with process vendors in the delivery of project solutions. Possess strong communication skills and the ability to make decisions and recommendations on process strategies.

Other criteria including leadership skills competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Director and HR Business Officer.

Values:Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Occasional travel non-standard or extended work may be required based on project needs. Must have a valid drivers license with satisfactory driving record in accordance with Nationwide standards.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 11/02/2025. However we encourage early submissions as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act individuals may contact the Smokefree Air Act Helpline at .

For NY residents please review the following state law information: Notice of Employee Rights Protections and Obligations LS740 () TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills education training credentials and experience of the candidate; the scope complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job Sales Incentives based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Consultant Process Management : $77000.00-$159000.00

The expected starting salary range for Consultant Process Management : $86000.00 - $128000.00